Kleo Boutique Otel Kalkan

Расположение очень удобное, на тихой улочке в старом центре

The shower was broken, bathroom is tiny and very old, very babushka style design though they name themselves "boutique hotel" in booking.com, the owner is very unpleasant man

Отличное расположение ( особенно для семей с детьми). Рядом детская площадка, городской пляж. Красивый вид на терассе. Инстаграммные завтраки вам обеспечены:) Вкусные завтраки. Особенно понравились тыквенные оладьи:) Отсутствие телевизора (да, это плюс был для нас)

Низкая звукоизоляция - нам было комфортно, но по словам управляющего наш ребенок мешал спать нашим соседям этажом ниже, хотя было уже 10 утра. Немножко не понятна была претензия, да и как в таком красивом месте можно спать в такое время?:)))

Доброжелательные хозяева, говорят по-русски, для кого это важно.

Снаружи лают собаки (они вообще агрессивные в этом городе), внутри за стенкой плачет ребенок. Звукоизоляции никакой. Вода в душе льется откуда угодно, только не из лейки. Ну какой бутик отель если вы не можете заменить шланг в душе?) При оплате хозяин заявил, что они принимают только наличные (booking.com, поправьте у себя в описании отеля), пришлось искать банкомат, а они в этом городе с грабительским курсом.

Ответ Kleo Boutique Otel Kalkan
First of all, we would like to point out that; The lowest score was given for the accommodation fee. If you could find a place with a lower price than our hotel, you would have gone there anyway. We work with the lowest price especially in the winter period. However, this does not mean that we compromise on quality. We told you that since we do not work with banks during the winter period, you should pay in cash. We said that if there is no cash payment option, you can cancel the reservation, we can send you to another hotel. But you said no, I will stay at your hotel. You said you will pay in cash when you check out tomorrow. Knowing all this, you stayed at our hotel. The shower hose in the bathroom may have been broken by the previous guest. Maybe it broke down while you were taking a shower. If you had told us this problem, we could have a new shower hose installed in just a few minutes. We don't know what a problem it was for you to tell us that then. Maybe you thought of punishing us by forwarding all your problems to all guests from here. For us, the comments and points given by someone who checks in at 18:00 in the evening and checks out at 10:00 the next morning and stays in our hotel for only half a day are not important at all. Our guests, who come to this hotel twice a year for 20 years and stay for a few weeks each time, say it is important. If people come here for 20 years and stay for weeks and stay satisfied, it means that there is a problem not with them, but with you who only stay in our hotel for half a day. If the person who stayed in the same room the day before you gives the highest score, there is a mistake in your attitude. It is natural for dogs to bark. This is so all over the world. Dogs bark in your country too. I lived in your country for many years. I know this well. You can never disgrace us by making such a ridiculous criticism and giving 5 points.