Lindum Hotel

Месторасположение, удобная кровать)

Однообразеый очень скудный завтрак Все в отеле очень старое особенно душ, номера очень маленькие)

Ответ Lindum Hotel
Good Afternoon Luliia Chernikova Let me start of by saying this review is clearly in retaliation to you being charged by us for the loss of a set of keys and the theft of a full set of towels from the hotel. In reply to the mediocre breakfast comment- as you can see on other reviews, we have never had a bad review regarding this, we serve a full cooked breakfast with a choice of cereals/toast/Tea/Coffee. Any requests we endeavour to accommodate i.e. scrambled egg poached etc.. All the low scores you gave are contradicted by every other review on booking.com so this in itself shows you are being malicious and trying to cause detriment to my business. We accommodated you by giving you extra plates as you brought eel and cheese in to eat for breakfast, sorry we don’t serve items like that for breakfast!! Your group was very noisy and had to be asked on numerous occasions to stop jumping down the stairs (children). Also forgetting keys and chapping the glass door very loudly for myself to let you on at numerous times. Two of the rooms were left in a very unacceptable state with party cannons being discharged in both rooms. We also found birthday cake ice fountains (firework) in the room, this is a fire risk to use these items in the rooms, fake tan on the wall and carpet, orange peel left in bedside cabinet and banana skins on the carpet to name a few things. A 12-year-old child was put into a room alone and we were led to believe he was 16, but on your departure, we found birthday balloons saying he turned 13! (my naivety allowed this) but as stated on booking.com in our terms and conditions no child under 16 be unattended, so he was left to his own devises. All our rooms are serviced daily although when trying to gain access to your groups rooms we were denied the doors were opened slightly to receive tea, coffee & remove waste etc due to this we did not get the chance to enter the rooms to fully service the rooms. We had numerous complaints from other guests with regards to your groups noise levels in the hotel, in fact on a few occasions I personally had to ask members of your group to lower their voices due to what seems to be arguments taking place on the stair case outside other guests rooms on 1 of these occasions it was 1am in the morning, door slamming at all hours were also a recurring problem that my guests had to endure even after asking you respectfully to keep the noise to a reasonable volume. I have only bought the Lindum in June and we have done numerous upgrades to the hotel, but can only do so much at a time. If you would like to call myself to discuss this matter further please don't hesitate Kay