Apartamentos Lodosol

Ничего

Началось с момента поиска аппартаментов. Указанного адреса не существует ни в навигаторе, ни в списке улиц на карте, и как потом выяснилось, на самом доме. Телефон, указанный на странице заказа был отключен (как потом выяснилось телефон указан американский). По координатам навигатор привел в место за 3 квартала от Logosol. Помогли найти добрые испанцы. Ровно в 15 часов появился представитель хозяина, который с улыбкой согласился, что адреса не существует на карте, что телефон не доступен. Сами аппартаменты очень неопрятные. Постельное бедье и полотенца очень старые, вылинявшие, неглаженные. Противно было пользоваться. Из окон открывается вид на заброшенный пустырь, на котором по ночам постоянно врывали взрывпакеты. В пешей доступности нет НИЧЕГО. Бе машины там делать нечего. Wi-Fi просто отсутствует. На мой вопрос о возможности подключения мне прислали длинную СМС с "ценными" указаниями по покупке сим-карты с интернетом. Бесплатная парковка есть. В подвальном этаже с безумным въездом и выездом под прямым углом и с неработающими датчиками на электрических воротах. На второй день при въезде машины на парковку эти ворота вдруг стали закрываться. Спас только пластиковый тюнинг, в который уперлись ворота. Оставили чудные воспоминания только пляжи.

Ответ Apartamentos Lodosol
Hello Elena, Firstly, thank you for giving up you time to review our property. Clearly you feel you have not had a great experience which is without doubt of serious concern to us. I think there are some underlying issues that caused your concern in the first place which I have looked into. (Specifically myself being the prime contact whose details were being passed to you that I was unaware of - as I always pass Tom/Isobel's details direct for the keys and access). At the time of your attendance, I was overseas and not available at the time you rang to take the call although I did try to help with your concerns when I received the message. I have been speaking at length with BCom personnel to ensure our information that we issue is correct and sufficiently detailed and they confirmed it was - but it must be viewed and read to be of use. We confirmed that our location information and the Google maps listing were correct; which they are, so I suspect there are issues with the Sat Nav system you were using and perhaps it didn't have direct access to the street names etc, difficult to comment but the location advised is correct. Further, you appeared to have difficulty / lack of information regarding the wifi. (There was no need to buy a SIM card for the wifi). Again I have checked and, as we always do there is a full set of information to help new guests access the apartment, the handing over of keys and how to access the wifi. The easiest way to access the wifi is to book and pay online in advance of your arrival with the amount of days you require, alternatively you can visit the local provider directly (10min walk), again this information was sent to you via the email / BCom Pulse messaging App. (I also translated everything into Russian via Google translate to help, as there was a lot of info) and it is not obvious to me what you have seen / read / understood etc (I just needed to make sure you had the correct information). I know you had to wait 10 minutes for my keyholder to arrive with the keys and show you around, and after having difficulty finding the building I understand you would have been frustrated at this time, but again this is why we ask you to call Tom/Isobel on the numbers you were given 10 minutes before you arrive so that they can come and meet you on arrival. With regards to 'explosions' I am sure you are referring to the local fiesta fireworks which I agree can seem quite loud. There are often celebrations into the night with fireworks which is part of the Spanish culture and unfortunately little we can do about that other than to try and join in on those special occasions. It's hard to comment about your concerns regarding cleanliness / messiness; I usually receive very nice comments at the way Tom & Isobel present our property for our guests as they work very hard and take pride in creating a very nice and welcoming first impression which we will continue to do and unfortunately they too are upset that someone feels this wasn't great. Regarding the automated garage door, this is operated by every apartment holder and if it becomes broken for any reason it is fixed at our costs - otherwise people cannot get their cars out. The gate is a very light gate but set to open and close slowly on a timer when you operate with the special key also there is a sensor if for some reason there is an obstruction of you have not moved your vehicle out of the way in time- again details were given. As with all our guest reviews, we will continue to try and improve and do take on board all concerns and opportunity for improvement, so thanks again for your time and your custom and really sorry you felt the need to review as you have, I hope it didn't spoil your break too much and that you did enjoy San Pedro & Lo Pogan which are wonderful resort areas. Regards Ian - Owner.