Marchesa Da Bica Luxury

Расположение очень неплохое, приятная обстановка

Грязный холодильник с недоеденной едой от прошлых гостей; При заселении не было даже бутылочки с водой, я уже не говорю о фруктах или ещё чего-то как обычно принято в апартаментах; Хозяйка не смогла сделать инвойс для в соответствии с нашим запросом; В день отъезда отключилась горячая вода, в итоге уезжали без душа - принимающая сторона ничего не предприняла.

Ответ Marchesa Da Bica Luxury
Dear Irina, This is a Family apartment. In your request to arrive at 1 o clock it didnt say it was in the night 1 am. Nevertheless we have accomodate your request and welcomed you during the night. You lied about the number of Guests staying and demanded a receipt that you have paid when we have not even received your payment. The Irina guests demanded to leave luggage until 11 pm of their checking out day and as we had some new guests coming we have accepted to chek out at 3 30 pm instead of 11 am, without any extra charge. We are not supposed to prepare you tea when you check in, specially at early morning 1 am. Your attitude was simple unaceptable and disrespectful. This is not a hotel again. We have always for our guests food and snacks so that they can eat and feel at home. As for the hot watr there is a 300 L heating system, again as it is a private house and one must be respectful of the enviroment and of consumption 300 L is enough for 10 showers but of course, guest needs to avoid any unnecessary wast. We try to accomodate guest as we could and respond to all demands. Frankly I think guests were expecting a service apartment but this is a family home , one which only respectful guests are welcome to enjoy. Thank you S