The Phoenicia Malta

в целом очень красивый и удобный Отель с очень хорошим спа центром

не видно моря , расположен так , что обзор на море закрыт

Ответ The Phoenicia Malta
Good morning, Thank you so much for taking the time to send your feedback and I am delighted to hear that you enjoyed your stay with us. Feedback such as yours is always encouraging and rewarding for our team members and I will certainly pass on your comments. Equally I apologise that on this occasion we were unable to accommodate you in a Harbour View Room. However, I have updated you profile to provide you with a room with a different set up for any future stays. Thank you again for your kind words and we are hoping to welcome you back one day. In the meantime I remain at your complete disposal for any further information or assistance you may require. Kind regards John Abela Duty Manager

Завтрак - это что- то ужасное! Трудно что- то выбрать , если ты не видишь как это выглядит! Например, английский завтрак- это жутко до черноты пережаренный бекон и пережаренные колбаски, что просто страшно есть. Нет ни фруктов, ни сыров, ни ассортимента колбас! Но цена просто запредельная!

В период пандемии коронавируса двери отеля открыты для любого с улицы. Отель продаётся для проведения свадебных мероприятий. И вся публика беспечно отдыхает у бассейна и в бассейне. Таким образом в бассейн не попасть проживающим в отеле и негде разместиться на лежаках, т.к. свадебных гостей слишком много!

Ответ The Phoenicia Malta
Dear Larisa, Thank you so much for sharing your recent experience at The Phoenicia and I would like to apologise for not fully meeting your expectations during your stay with us. I am very sorry you did not enjoy our extensive a la carte breakfast menu, which comprises everything from a considerable number of sweet and savoury hot and cold dishes, including cold cuts and cheese, bakeries, muesli, cut, whole or poached fruit, and egg dishes, etc. However, if there was anything else you might have wished for, I am sure our kitchen would have tried their best to accommodate any special requests. Unfortunately, due to COVID-19 health regulations, we cannot offer a buffet breakfast for the time being, which is probably what you had hoped for. Kindly note that depending on how many in-house guests we have, the non-resident daily memberships are being limited in numbers to ensure we have sufficient sun loungers available. With an occupancy of often close to 100% like in pre-COVID-19 summers, the pool deck would have been equally busy, but since travel from abroad is unfortunately hampered considerably at the moment, we are offering more spaces to local residents. While we do of course organise Wedding Celebrations on the pool deck, our bar and pool area remain fully open for the enjoyment of our guests until 7pm, which is in fact the official closing time. Thank you again for your feedback and I am sincerely hoping you will give us another chance to prove to you that we take guest satisfaction very seriously and would never want to compromise. Kind regards, Nikola Greifeld Reception Manager

Отлично