Ciampedie Luxury Alpine Spa Hotel

Почти все понравилось. Уровень пятизвездочного отеля.

Несколько дней не работал wifi в номере. Ужины не понравились.

Новое Большое спа

Невозможно найти по карте, не правильно указаны даже координаты места положения. Ресторан не соответствует высокой кухне:из трех заказанных блюд все оказались не вкусными, гребешки оказались жёсткими и даже не потрудились убрать ножки… , в ризотто сплошной вкус лайма, рыбная нарезка копчена и пересоленная. Дурацкая система рассадки гостей, где посадили , там и будешь сидеть всё время пребывания на ужин и на завтрак. Официанты не только не могут порекомендовать по меню, но и даже не доносят то что заказано, но в счете оказалось на два блюда больше, не говоря о том что меню без цен.На завтраке из панкейков текло сырое тесто. Счет можно посмотреть только при выселении, и детально не предоставляют, только по требованию. В номере душ и туалет за стеклом, что не всем может подойти.

Ответ Ciampedie Luxury Alpine Spa Hotel
Dear Mr. Ihor, His review does not surprise us, considering your attitude during your stay. What surprises us, however, is the score: 1 out of 10 we think it cannot even be considered as a careful and thoughtful evaluation, but only as a further demonstration of your frustration. You have showed up at check-in already very upset, and from what we learn this may have been due to not finding our location easily. We have double checked our position on both Google and Booking and it is correct. Also, the reservation you had made was for two people only, but upon check-in you arrived in two adults and one child. For us there was no problem adding an extra bed, but you have also at this moment shown your discontent even though the mistake was not ours. At the time of the first dinner, the table is assigned and remains the same for the entire stay, not only for our organization but also in compliance with the anti Covid rules. Even for those who, like you, spend only one night, the table remains the same and if it doesn't like, it is changed as soon as possible. In your case, unfortunately it was not, also because you arrived late for dinner and the whole room was already busy. During the dinner our collaborators were not reported any complaints about the food and above all the scallops had not been the subject of criticism. The bill, which is processed in the morning at check out, is divided into various items and the summary of the drinks is also printed. Two more dishes were charged by mistake, which were immediately canceled and in addition, given your complaints, we applied an additional discount. Criticism is good when it is constructive, we are a new opening and we have a lot of things to improve. But assigning random scores guided only by bad mood, they are destructive and lead to nothing. I hope that the readers who will read can make their objective evaluations not consider this "1" as a reality, evaluating the other reviews as well. Peretti Family & Ciamepedie Team