Hotel Santo Stefano

Атмосферненько

Теснота,которая была просто за гранью!Теснота в номере,в лифте,в коридоре и даже в комнатке для завтрака. Завтрак холодный,невкусный и подаётся только при предварительном заказе в будни,а в выходные-при участии человека,который только своими руками даёт то,на что вы укажете!Объясняют короной,но при этом в комнатке стоят тесно ттри столика и все сидят в тесноте!

Ответ Hotel Santo Stefano
Dear MS. YULIA, We would like to thank you for taking the time to share your feedback. We are very sorry to hear that we did not meet your expectations due to the various reasons mentioned but we would like to clarify the things that you wrote. This is an old and historical building and we have to adjust by its space and due to this reason, every day we are trying always to organise to make the guests feel comfortable. We would like to remind you that we are one of few hotels that have the elevator that connects to every floor even if the building is old. Our breakfast is very varied compared to other hotels and no one has ever complained about this. If you found it cold and tasteless, you could have ask to reheat (which is always done before being served) and ask for any seasonings such as salt and pepper, extra virgin olive oil and vinegar. We do not oblige our guests to choose the time but we are doing it in order to prepare the breakfast in time and warm ( this happen only when you have to fill up the paper for the breakfast ). We are doing two ways of serving breakfast in order to not waste the food since during week days we don't have a lot of guests. About the buffet, covid restrictions and also the space are not allowding us to have the self-service, we have to arrange with our personnel to serve you ( every hotel that have not a lot of space are doing like us ) KINDEST REGARDS HOTEL SANTO STEFANO

Отель удобно расположен, практически в центре Венеции, в шаговой доступности ко всем достопримечательностям. Номера небольшие, но комфортные и чистые. Понравился интерьер в номере, выполненный под старину, мозаика в ванной, при этом сантехника установлена современная. Проживали на третьем этаже, есть лифт. Окна номера выходили во внутренний дворик, что гарантировало утреннюю тишину, но отсутствие видов на город, зато великолепно видно звездное небо. Венеции :) Рядом много ресторанов как бюджетных, так и подороже. Персонал отеля приветливый. и внимательный. Замечательный вариант за предложенную цену!

Мне показалась маленькой столовая для завтраков, хотя свободные столики на завтрак были.

Ответ Hotel Santo Stefano
Dear guests, we want to thank you for your positive opinion. It is a real pleasure to know that everything has been to your liking. We hope that you will still be our guests. Best wishes, Hotel Santo Stefano

Останавливался с семьей на одну ночь. Не повезло, попали в сезон высокой воды про который не знали(( Но для отеля то это не новость. В холле вода и полотенца. Воняет канализацией. Комната крохотная и неуютная, но хоть ванная нормальная. Ночью отрубили электричество и включили только утром. Завтрак накрыли в холле, где воняло до тошноты канализацией а персонал собирал швабрами воду с пола... И хватало совести предложить завтрак!!! Может быть не повезло и действительно форс мажор, но ... как то так.

Ответ Hotel Santo Stefano
Dear Guest, We would like to take the opportunity to clarify what really happened since your review was not good as what we expected. First of all, during the winter months, it happens that we have a problem of acqua alta, but we didn't predict and expect that on Tuesday we will had have such an high level of the water. The municipality of Venice had foreseen 145 cm at the beginning but due to climatic causes the situation worsened, reaching 187 cm. As a matter of fact that this is one of the exceptional case that happened to us since in the year 1966 (194 cm). Every persons that come to Venice knows that the first problem of the city is always the acqua alta and the water size is communicated every day. There wasn't any electricity due to the high water that reached the cables, electrical panel etc. and we could not turn them back on during that whole situation for safety reasons. In the morning, we tried our best to make the breakfast despite on what happened the night before and we couldn't make anything about the odor at that time since we had water ( that comes from the outside ) for the whole night. Since we have a care about our hotel, we started immediately to fix and clean, since the water was coming again. We do hope that you have seen the news about Venice and to understand what we all had to face, since it wasn't and is not easy to recover everything very quickly. Despite everything, we have tried to keep calm and face the next day with positivity, trying in the best way to offer to you and the other guests a good service. Hoping that this expiation could make you change your mind. Best regards Hotel Santo Stefano Staff