Charme Spagna Boutique Hotel

локация

никакой шумоизоляции: до 2 ночи соседи на Террасе ( она общая у нескольких номеров), с 6-30 утра в коридоре сервируют завтрак- такое ощущение , что у тетя под ухом . невозможно выспаться

месторасположение просто идеальное, максимально удобное в Риме. Рядом кафе, магазины, крытая парковка в 7 мин ходьбы. Достаточно чисто и уютно.

Скромный завтрак в очень тесном помещении, но его вполне хватает, чтобы хорошо начать свой день.

локация в центре, но на грязноватой улице

отсутствие полноценного окна- депрессивный номер; не отель, а хостел; даже нет помещения для завтрака

Ответ Charme Spagna Boutique Hotel
Dear Guest, thank you so much for having dedicated your time to review your stay at Charme Spagna Boutique Hotel. We are very sorry that you rated our facility as a hostel and not as a 3-star hotel. We kindly inform you that a facility can be included in the category “3 stars hotel” if it meets the following requirements: reception service 16 hours on 24, and availability of an attendant for the remaining hours. Room cleaning once a day. Full bathroom for all rooms. Rooms equipped with telephone, TV and, at least 50% of them, safe. We are pleased to inform you that we dispose of free Wi-Fi, Reception h24, daily room cleaning, rooms equipped with telephone, TV, safe, minibar, flat-screen TV, complimentary toiletries, towels, desk, slippers, hairdryer, electric kettle, concierge service, free computer area, day use and flexible check-in & check-out, free luggage storage, full air conditioning, transfer service, half and full board, room customization, private sauna, photo set, wine cellar, continental breakfast served by appointment in the room, laundry service, skip the line tours, terrace for private events, babysitting service, happy hour time and family rooms. So we hope we could offer to all the readers an overall view of our hotel different and real respect your description. However, thank you for enhancing our location which allows you to easily reach all the most famous monuments and squares of Rome! At the same time, we consider correct your assessments but we inform you that the road conditions do not depend on our management but on the city of Rome. Furthermore, we would like to point out to all readers that all our rooms have windows and that specifically your room, a Classic room, was about 16 square meters in size. We have to correct you Dear Guest: we dispose of the breakfast room but probably you did not visit it. It was the space that in the pre-covid period was used for the buffet breakfast. At the moment, in full compliance with Italian regulations we serve breakfast in the room but the common space of the ex breakfast room is absolutely usable to our Guests! They can enjoy coffees, cappuccinos, teas, hot chocolate from our automatic machine; always respecting the maximum capacity allowed. We are sorry you didn’t enjoy our common room overlooking our lovely, heated terrace. However we are pleased to read that you have awarded your highest score to the staff, we always try to do our best and thank you for noticing it. With regret, we tell you that if only you had pointed out at our reception all your discomfort, we would have done everything possible to meet your requests. Anyway, we are here to propose to you to return so that you can fully enjoy the Charme Spagna Boutique Hotel atmosphere! Best regards Charme Spagna Boutique Hotel