Agriturismo Moscatello

красивое место расположение

мы жили в апартаментах,уборка в которых состояла только из заправленной постели.на кухне у нас ни разу не помыли ни стол,не саму столешницу например.приехали на 10 дней и обнаружили три таблетки для посудомойки,на просьбу оставить еще хозяйка! хамски ответила,что у нас не номер и поэтому мы все должны покупать сами и это за 10000 рублей за ночь!как и везде в италии полы были ледяные в декабре,но никаких тапочек не было и в помине. шумоизоляции нет!!!соседей дико слышно.а красивые картинки на букинге относятся только к номерам,сами апартаменты совершенно не уютные. в гостиной крошечный диван на двоих,при условии что у нас было две спальни, сидеть на нем всем вместе невозможно.нет ни одного торшера и настольных ламп,пришлось идти просить хоть что то,потому что света не катастрофически вечером не хватало.за чайником тоже пришлось идти. удовольствия от проживание не получили от слова совсем.очень разочарованы таким гостеприимством.

Ответ Agriturismo Moscatello
Dear Guest, it is absurd that you have published such a review as the result of a real blackmail. You have had absolutely incorrect, dishonest, uncivilized behavior in the structure. Repeatedly reported unsuccessfully, this is the only reason for your review. 1 you have illegaly introduced and illegally stayed extra people in your apartment and to our request to provide us with the documents you have replied by denying the evidence (despite the cameras having taken over everything). Not only you have not paid any supplement for 2 extra people not booked for the high season nights (New Year's Eve), but more serious, Italian law requires that all the people hosted in our facility are registered in public security, following the we are liable to report your behavior! 2 Upon your arrival, as always for the accommodation in the apartment, you have been provided with regulations that you have signed, here the services included and not included were clearly highlighted, the type of cleaning that is clearly indicated every 3 days as well as the linen change , the first supply of kitchen cleaning products, toilet paper, etc. is included. The subsequent supply must be paid by the customer. All these rules have been overlooked by you despite having been accepted, and to your continuous, exhausting, rude requests we have unwillingly provided extra sponges, extra towels, extra lamps, we have granted you FREE daily apartment cleaning service with change bed linen and towels every day. All without charging any supplement but doing our best to meet your needs. The only request that was not met was the dishwasher tablets at 10.00 o’clock in the evening! You extorted us services not included without paying any supplement, because whenever possible we always try to meet customers needs, and you on a whim and for a spite on our request for explanations about unregistered guests, you give us a bad review damaging us and all the staff who for a week has done the maximum to satisfy all your whims, without ever asking any supplement. Nothing was due, it was only the result of our kindness, helpfulness and hospitality. You must know that you have been reported to those in charge! To all Booking.com customers I leave any personal conclusion, Thanks!

І розташування, і оформлення номерів, і екстер’єр дарують повний спокій, тишу і затишок. Саме те, що потрібно під час відпустки.