Villa Fiorentino

Прекрасный вид из номера

Номер как и весь отель требует ремонта. Вода в номере идёт холодная. Полотенца на лежаках в номере грязные. Номер не уютный. Не красивый. Завтраки не вкусные. Отель не стоит свои денег абсолютно.

Ответ Villa Fiorentino
Dear Guests, we are very surprised about your feedback. At check-in we have provided all the information you may needed and we have helped you arranging in so quick time a private boat for the evening of the same day at the best price and the beach club for the day after. When we showed you the Suite offering a great welcome drink with prosecco and appetizers, you looked so happy seeing the enormous size of the suite and the private pool. Our Honeymoon Suite is one of the biggest in Positano and Amalfi coast with the best price considering the size of 120 sqm interior, an outside private swimming pool & hydro-massage with panorama and an inside Jacuzzi bath tub with Chromotherapy Light, bathrooms interior and exterior with showers, kitchen with hand-painted tiles from Vietri. We are the only ones who offer breakfast delivered every morning on the private terrace sea view, our guests choose their preference each day and all the fresh products are accurately prepared the morning. We have daily clean service, the 2 days of your stay were windy and some lemon leaves have fallen but it is not dirt, we have wonderful lemon groves so nice for shadow and we think it is normal that some leaves fall. We do not disturb the privacy of our guests so you can call at reception for any question or issue, in fact you have called at reception to ask a taxi and we have organized in few minutes. Maybe you haven’t spent sufficient time in the structure to appreciate and enjoy all the beauties and the services we offer: snack bar, infinity pools, spa etc… We are unique in our genre, we are a Resort Villa in one of the most beautiful location in Positano, we have different units (apartments & suites) and you saw the photos of all the structure before to book. We are not a hotel chain and maybe we think you would better appreciate the standard breakfast buffet they offer instead of our fresh breakfast served in the apartment every morning. We hope you will spend a nice stay in the classic hotel you are staying in Sorrento. And as we told you at check-out this morning, try the pizza at Franco, it is the best one. P.S. we found an umbrella in the suite, is it yours? Let us know where we need to send it.. Best regards, Villa Fiorentino staff