Cinque Terre Gateway

Новые чистые номера

Ресепшн работает не весь день, с заселением приходится подстраиваться. Навязывают паркинг за 30 евро в день, когда рядом есть за 18 и за 20. Списали на 5 евро больше со счета, чем было по инвойсу (не городской налог) и не говорят причин. После чекаута замолчали совсем. Оставили негативное впечатления. Завтрак очень скромный. Один круассан и кофе.

Ответ Cinque Terre Gateway
Dear Anton, Thank you very much for taking the time to share your feedback. Naturally, We were disappointed to see that not every aspect of your experience with us live up to your expectations. It is important for us to have such feedback so that we can improve but We are very concerned by your review and the points you raise. First of all we would like to explain that we are not a Hotel and we do not want to be in any way. We are proud to be a B&B/Guest House and this is described very well in our ads, so you should have known before as well as the check-in rules. We are a small family run business, for this reason there is not a reception available 24h but We make a lot of efforts trying to anticipate guest needs and we will glad to welcome every guests even after our check-in time. We are also very concerned to learn that you experienced some discomfort about our Breakfast. Our staff personally welcomed you and did your check-in explaining that our included breakfast (as x booking conditions) is an Italian Breakfast but it is also possible have a continental breakfast buffet with a little upgrade, which offers an amazing variety of foods for a luxurious breakfast, rich, energetic, tasty and plentiful, fresh and salt, to guests who like to enjoy a special start of the day. Regarnding parking fee there are certainly cheaper solutions, but you are not forced in any way to use our services if you consider them too expensive. Anyway, as you know, we have also applied a discount on our parking fee to meet your complaints. We believe we are highly capable as remarked by the vast majority of our guests and reviews of delivering the right level of service standards. We think your review does not reflect the quality offered and the approach and kindness of our staff that has been so many times witnessed by other customers. We truly hope that we will have another chance to welcoming you back soon. Kind Regards, The Owner

Отличное расположение, 5 минут до вокзала, чисто, удобная кровать и подушки, вода, Кофе/чай в свободном доступе. Заселили раньше времени, спасибо большое!

Нет такого.

Ответ Cinque Terre Gateway
Dear Olga, Thank you for taking your time to write such a nice review about your recent stay with us. How wonderful to hear that you absolutely loved your experience at Cinque Terre Gateway! We truly hope that we will have another chance to welcoming you back soon. Best Regards The Owner