Casa Raiola by CapriRooms

Это удивительное место с аутентичным интерьером 19 века. Дом предполагает размещение 4 пар. Соотвественно всего 4 комнаты для гостей. В общем расположении несколько гостиных, кухня, столовая где сервируют завтрак и балкончик, на котором как раз этот завтрак подают. Очень приветливый персонал! Такое ощущение, что приехал в гости! Невероятное душевное атмосферное место! Дикий восторг!

вельмі шаноўны персанал. гатэль зроблены "пад даўніну" - незвычайны вопыт

Апартаменты находятся в старом здании, вход через страшный подвал без окон и дверей, на четвёртом этаже, без лифта. Услуги портье надо заказывать заранее, платно. Апартаменты Находится в соседнем здании с колокольней собора, на одном уровне. Каждые полчаса звонят колокола, не переставая даже ночью. Спать не возможно. Вода в ванной комнате работала с перебоями. То холодная, то горячая. Халатов нет. В номерах было холодно. В общем, пожалели что не сняли любой отель 4 эвезды. Цена была бы такая же. Или чуть дороже. Цена абсолютно не соответствует качеству. Не рекомендую ни по каким параметрам.

Ответ Casa Raiola by CapriRooms
Dear Madam Olga, Thank you for your review, although finding it entirely inappropriate. There is a substantial difference between the old and the ancient, a difference that is based on art, culture and refinement. If you can't understand it, I'm very sorry for you. Our structure dates back to the 18th century and enjoys a heritage of great value. It would be a bit like saying that the palace of Versailles is old, can't it? Precisely because the structure is historical, unfortunately it is not possible to insert an elevator, and it is written in the description of booking.com, I am sorry if his carelessness in booking it has cost this surprise, we more than specify it, we cannot do. Inside the building, to reach our floor (the third one) there are, along the stairs, windows 2 meters high and 30 cm, so I don't understand what it refers to saying that it has found a scary entrance without doors and windows. The porter service should not be booked in advance, I personally brought 5 bags for her as soon as she arrived. As for the departure, I organized a transfer with porters, as he had to get to the port. Service which, among other things, canceled 15 minutes before the established time, forcing me to cancel not only the porterage service, but also the hydrofoil tickets I had booked for her, postponing everything. I am also sorry for the sound of the bells, it will agree with me that, being the closest structure that there is in the square, it is the price to pay for the centrality, which has not likewise appreciated, given the score that it has inserted for our position . The room is in any case equipped with earplugs, closing the windows and balconies the sound is muffled very much, I am sorry that, despite this, has disturbed his sleep. As for the temperature, there is air conditioning and the remote control is extremely simple to use, as I showed it even at check-in. I'm sorry that in May I felt cold, our air conditioning system also reaches a very high temperature, among other things. I feel rather embarrassed about the scores you put on our parameters, but you will understand that they don't touch us at all. His review indeed differs widely from the average of our scores; we very much appreciate the criticisms, when founded and constructive. Allow me to advise you for a possible next time a 5-star luxury hotel with a butler at your service, you will find a big price difference, but you will be satisfied ... maybe. In spite of everything, thank you for your review, it helps us to understand that no matter how much you aim to always give the maximum, there will always be someone who will be dissatisfied. Dasvidania. до свидания Ilaria Casa Raiola