Appartamento Vistamare

Расположение апартаментов ! Кондиционер есть слава Богу!

Апартаменты были не чистые,ни туалетной бумаги ничего ,кароче чюствуешь что тебя не ждут ,очень захламленая квартира,куча техники старой , парковка далеко! Персонал просто кошмар ! Ножка дивана сломана,на кровати невозможно спать !

Ответ Appartamento Vistamare
Dear Angela, we were expecting your awful review and really hope to never see you again in our apartments, or in the whole Italy sincerely. You were one of the worst customers we ever had. Just to explain what happened to whoever reads your shameful review: Angela booked a studio apartment for 3 persons by mistake, because she thought she was booking a big two-bedrooms apartment, with other pictures, other descriptions and other services (and a different price, of course). When she arrived here, her husband began to insult us personally, the staff of our agency and all the Italian people because, to quote, "we are all thieves that always try to deceive and cheat people". Angela and her husband then preoceeded to criticize everything they didn't like, for example the fact that there was a couchbed for the kid and not a proper bed (which was both in the description and in the pictures), that the parking place was in a garden and not a covered garage (which again was in the description, nobody ever told them that there was a garage, and they didn't bother to ask). No toilet paper, of course there is no toilet paper, in the same way as there are no bed-linen, towels, sponges and food, because we rent apartments and the personal goods need to be brought from home, as you find written everywhere, including in our welcome message that you didn't even bother reading. So please, do us a favour and stop using websites as Booking.com since you are not able to use them properly, and just CALL a hotel or an agency, so you can explain what your needs are, instead of booking something wrong and then blaming other people for your mistakes. Our staff was so accommodating with you that we deserve a 10 just for not insulting you back after what you said at check-in. We came with you to show you the parking place, we came with you again a second time to show you how to open the couchbed, we even suggested paying you back the money so you could go to another hotel or apartment, but you didn't accept, so please tell us, what could we do more than that, to correct your mistake? Thank you for ruining our wonderful score on Booking, it was great to meet you.