Prima Vista Boutique Hotel & Spa

Прекрасный вид, огромная терраса.

Песок на пляже был весь в окурках. В номерах не было бокалов, мало того, что кофе в номере платное, так еще после уборки оставляли не мытыми кофейные чашки :(

Ответ Prima Vista Boutique Hotel & Spa
Dear Mr. Dmytro, Thank you for taking time to share your review after your recent stay at Prima Vista Boutique Hotel & Spa. We are glad to know that you enjoyed the crystal clear waters, the views & the comfort of our suites. We do apologise for any inconvenience caused regarding the housekeeping care & we do hope as we would have immediate taken care of all minor issues. We are also sorry about the cigarette butts as unfortunately smoking is still allowed by law in all external areas and as beaches are public they are quite crowded. We do hope to have the chance to welcome you again in the near future and offer you the highest levels of services. Kind Regards, Prima Vista Boutique Hotel & Spa Manager

Понравилось: работа персонала , вид с террасы, оснащение номера

цена не совсем соответсвует уровню отеля, 5 звезд да если сравнивать с турецкими 5 звезд, но не с европейскими например Германия/Италия

Ответ Prima Vista Boutique Hotel & Spa
Dear Mr. Volovod, Thank you for taking time to share your kind review with us after your recent stay at Prima Vista Boutique Hotel & Spa. It is a pleasure to know that you enjoyed the room & its marvelous views!! Your lovely words for our team are also highly appreciated. We would like to take the chance to kindly inform you that Prima Vista Boutique Hotel & Spa not only legally fulfils all the criteria of a 5* hotel, but also been awarded in several categories of facilities and services. Please also be sure that your comment concerning the pricing has been taken into serious consideration! We are looking forward to your next visit. Kind Regards, The Manager of Prima Vista Boutique Hotel & Spa

No value for the money you pay. We decided to travel in Covid time . So we checked opinion to cancel the booking. This is the only one hotel that don't agree to give us any refund if we cancel with announcement of 3 weeks and charge all the cost 3 week before our arrival. Finally we arrived . 1. The beach is public and very crowded. Local people come from all area to enjoy this beach with you. 2. There is a very difficult climbing from pool to the room . We are really in good shape and was difficult even for us. 3. The pool is full of chlorine and all our swimsuits became green after one visit of pool . When we asked manager to take care of it , she answered that it's ok and no treatment needed. All children had a eyes pain . 4. Very poor service 5. Wifi works really bad I'm sure that for these money you can find better place to stay .... Реально не стоит этих денег !Общественный пляж , из бассейна до комнаты очень крутой подьем ...лишний раз в комнату не подымешься , в бассейне нельзя нырять и маленьким детям купаться с кругом ....

Ответ Prima Vista Boutique Hotel & Spa
Dear Mr. Spektor, As we are so sorry to see that your public comments are totally inaccurate and we definitely assume that they obviously originate from the fact that we denied your request for a total refund of your reservation, may we just kindly remind you the following facts: A. Your non refundable reservation was a choice of your own, so you were perfectly aware of the cancellation policy which is clearly displayed everywhere. B. Although Greece has absolutely no travelling restrictions due to Covid for 2021 and the hotels are not obliged to give credit vouchers (moreover for the non refundable reservations), we were kind enough to offer you a credit voucher for a future use, which you simply denied! C. Regarding the public beach and the steps to climb, both facts are clearly displayed on all of the online reservation pages so every potential guest can see them and decide whether to book a stay with us or not. Not to mention the fact that we have electrical golf cars available to carry our guests anywhere within the complex all 24hrs. D. Last but not least, all of your statements regarding our swimming pool’s water are a nothing but a defamation of character and may cause a serious damage to the hotel’s reputation. As you were very well informed during your stay, we can definitely prove the appropriateness of the pool’s water which is twice checked every single day with the most advanced technological systems thus to ensure our guest’s protection and well being. As a result, your comments about this issues have been completely inaccurate and malicious and we strongly advise you that you publicly recall it. Regardless the above, we do hope you have had a nice stay and family holiday with us. Regards The Prima Vista Boutique Hotel and Spa