Chambellan Morgane

В первую ночь жену покусали клопы. Некому не рекомендую селиться в этом отеле. Руководству отеля плевать на клиентов.

Ответ Chambellan Morgane
Dear Sir, We did our best to offer you all the support and help you needed even if the Hotel wasn’t responsible for your misadventure. Indeed, I personnally met you the day before your departure, at the Hotel to explain you why the Hotel won’t be able to offer you the refund of your entire stay. As soon as I’ve been informed about your suspicion of bed bugs infestation on your first night staying among us, I accepted to change your room and sent a technician to your previous room to check which kind of insects could have hurted you. The room has been blocked 3 entire days for the following actions : 1 – A serious control made by a company specialized in treatment against pests (and as I told you, the company wrote on their report that they did not find any pests in your first room) 2 – A treatment against bedbugs as a prevention (because you probably know that if one room is infected, other rooms have to be touched by the same problem. I also inform you that no other guest reported this problem, when your first complain was made 3 days before. So, I completely understand your frustration and we are all sorry for your situation and we are really disappointed because our first motivation is to satisfy our precious Guests and make their stays as pleasant as possible but in this situation, I can’t see what more we could have done… We even offered you to find a doctor and we’ve bought cream and an insect repellent to kill the bugs that may be in your luggages, but you refused. If you need to read the report of the Technician or if you still need explanation or details, I still remain at your disposal as we always do for all our Guests. Because what happen to our guest during their stay, inside or outside our etablishment, because of us or not, IS and STILL BE our main concern. Truly yours Juliette

Много любезен персонал.