TERPSICHORE Holiday Apts

Нет горячей воды,бегают тараканы,страшно шумно,плохие окна,холодно,пришлось съехать на 3 дня раньше и даже деньги никто не вернул

Ответ TERPSICHORE Holiday Apts
Im sorry about your experience but none of these issues were communicated to us during your stay so we could not assist you. The hot water was checked after you left and there were no issues, once the boiler is finished warming up the hoter on the duration set there is hot water. We have an Air conditioning unit in all the bed-rooms which can be turned to the "hot air" setting to warm the entire flat. After your check-out the flat was inspected and thrash bags were found under the sink and the bin was filled but left unattended, as a result cockroaches were spotted in the flat. The flat is located on the main tourist front road which is one of the busiest avenues of the town which tends to get busy and noisy during the peak hours. As explained before, we can not provide a refund on a non-refundable package deal.

У нас были аппартаменты с кухней , на 3 этаже. Вся техника была новой и работала прекрасно. Набор посуды включал все необходимое. Новая мебель на кухне, хороший матрас на кроватях. На балконе есть сушилка для белья.На первом этаже есть стиральная машина за 2евро(но мы не пользовались). Прекрасное расположение, рядом кафе, магазины, до пляжа Дасуди близко и есть прямая дорога, не нужно идти вобход. Бойкое место, вы в центре жизни) Персонал отзывчивый, быстро реагировал на наши просьбы.

Нет уборки номера. Дом, в котором расположен отель, большой и есть внутренний двор, куда выходят все окна. Для нас было несколько шумно, т.к.все окна открыты и просто от разговора людей. Но надо признать, что после 22-23 часов гул прекращался и спать было вполне комфортно.

Ответ TERPSICHORE Holiday Apts
Thank you for your response, we appreciate taking the time to write about your experience

дали адаптеры под евророзетки, горячая вода,

слышимость улицы, хрупкие кровати, нет общего полотенца, слабое освещение, нельзя оставить ключи, старая мебель, нет телевизора, шумные соседи, застарелые тонкие одеяла, роутер тупил, замок двери заедал, не отвечали на whatsapp звонки/сообщения, час ждали сотрудника чтоб чекаутнуться, в итоге просто оставили ключи в номере

Ответ TERPSICHORE Holiday Apts
Thank you for your comments. Unfortunately, none of these issues mentioned were communicated to us. We provide extra blankets to any client upon request. We have a client support phone located in the entrance of the building which is free of charge for immediate communication. We do not offer all consierge duties such as holding keys for clients as we are holiday flats for rent and not a hotel, but we are happy to provide you with tourist sights to visit, restaurant suggestions, taxi number services, assistance with the public transport system. We offer new towels to all of our clients upon request. As stated in our description we do not provide a TV in any of our flats. We are located on one of the main avenues of the town which tends to get very buss at peak hours and noisy at times from the traffic. Regarding the check-out, it is recommended to all of our clients to leave the keys on the coffee table in the living room area of the flats when leaving so that clients do not have to leave the key to us in person as this would be a problem for any clients that are in a hurry, when rushing to the airport.