Charming Old City Apartment

Понравилось почти всё. Хороший номер, чистый, просторный, большой комфортный балкон, можно даже в просвете между домов увидеть море. Море совсем рядом. Парковка есть своя, закрепленная, тесноватая с непривычки, но она есть. Менеджер откликался очень оперативно.

Не понравился тон инструкций, очень недружелюбный и где-то невежливый, как будто ты приезжаешь для того, чтобы что-то сломать, испортить, насыпать песка на пол, повытирать всю свою грязную обувь полотенцами, засорить унитаз презервативами с прокладками и обязательно позанимать на паркинге чужие места. Так же общается и менеджер. На мое замечание, что на балконе не горит свет, ответ такой: "Нет света? Вы уверены?" Видимо, предполагается, что гость клинический идиот и не умеет пользоваться выключателем. За это снизил оценку на балл

Ответ Charming Old City Apartment
Dear Sir, thank you for taking the time and energy to write us a review. We apologise if you felt stressed with the tone of the signs and rules of the apartment but you must surely understand that the signs and the rules are there for a reason. If a guest does not have bad intentions then all those rules do not apply to him. Therefore, if you did not smoke within the apartment, or you have not forgotten the keys or your checkout hour, throw garbage’s within the toilet then you should not worry about that at all. If those rules are not pointed out then for sure someone would do them and we must protect our property and all our guests with those rules. Nevertheless, you are unfair when saying we were rude to you! We were very polite and very caring with you from the start. Me and my assistant were ready to come the same moment you have mentioned that the lamp of the balcony was not working but you said that you are tired so I came the next day as soon as you told me its ok. Surely I had never said or even thought that someone is a clinically idiot! What a really bad thing to say and put this here in public. Again, you are being very unfair by even thinking of that! I was just asking surprised (as an expression) when you told me the light was not working because just a few hours before you arrive, I personally was at the apartment and I had checked all the appliances and of course, all the lights were working! Probably the lamp burnout and it just needed a replacement. (Those things happen unfortunately) And of course we are here to fix it anytime. Asking you if you were sure, means checking out if you had found the correct switch and not thinking if you are clinically idiot. In addition, when you asked for a later check out (which we do not accept late checkouts anymore as its is clearly noted on our policy) gladly I have shifted the programme of our cleaners so you can feel more comfortable with your departure even though we had another reservation the same day. Nevertheless, pointing out lies that we were rude towards you and judging this by faceless text messages is not a way to express your frustration because of a burnt lamp that we have already apologised to you. We care about our guests and we treat them as part of our own family and we would never dare to insult or make them feel uncomfortable for any reason. Also, thank you for taking the time to write down all the rules that you felt hostile by them. Remember that its all those rules and signs that kept you in a perfectly clean, functional and safe apartment. Have a lovely day dear Sir. Kind Regards, K.

Очень подробная инструкция от хозяина

Апартаменты отличные, полностью укомплектлваны всем необходимым. До пляжа 100 метров.

Грязная улица. Шум от стройки. Отсутствие фена.