Atlantica Sancta Napa Hotel

Ничего

Для 4х звёзд с ценой 108 евро за ночь в номере в котором нет абсолютно ничего. Минимум удобств. Т.е. питьевой воды нет, зубная паста и щёток нет, шампунь, гель нет. Чай, кофе тоже нет. В 4х звёздах этого отеля только полотенца. Даже одеяла нет. Но есть сомнительный вонючий плед. Уровень отеля не более 2* Живём на Кипре, иногда 3 звезды лучше подобных

Ответ Atlantica Sancta Napa Hotel
Dear Антон, gb , Thank you for taking the time to provide us and Booking.com readers with your feedback. It was a pleasure having you stay with us. I wish to take the opportunity to enlighten you with certain initiatives we have taken over the last four years which have marked our establishment as one of the Top 2 hotels in Ayia Napa. A mention has been made for extra amenities in the bathroom. As an environmental Hotel we have abolished all plastic containers ( plastic bottles for shampoo, conditioner etc). Dispensers have been installed in all bathrooms instead. We are holding a 95% success record for being a plastic free Hotel of 261 rooms. We do not advertise that we have Tea/Coffee facilities in rooms because due to COVID protocols have been removed. This facility is provided only on request. Blankets once again are not provided in the rooms as per the protocols and are provide on request too. In regards to bottled water kindly note that we do not provide plastic water bottles, as plastic bottles create mountains of garbage and cause major environmental harms; therefore we serve glass bottles in the Restaurant and we have the water fountain (not tap water), by the pool area with UV filters providing cold water. Paper cups are provided for our guests to enjoy the drinking water safely. A signage has been placed on the water fountain advising our guests of this initiative in order to prevent any misperceptions- maybe you missed reading it. TUI Suneo Atlantica Sancta Napa is the recipient of the following environmental awards: Environmental Customer Satisfaction score: 9.48/10 Travelife Gold Award validity period: 2017-2019 and 2019-2021 TUI Nordic presented us with a Special Award: TUI Suneo Atlantica Sancta Napa is perceived as one of the most environmental friendly Hotels in Cyprus “Special Sustainability Award” (This Award was given to only 3 hotels in Cyprus and the other 2 Hotels were 5 star Hotels). Comments such as yours prevent many Hotels to make the change within their environment; travelers should applaud such measures and positively encourage many more Hotels to follow. My Team and myself eagerly implement the Government’s Covid protocols and adhere to all health and safety measures. I am not a Manager who is trying to find excuses but one who makes sense and sources solutions. I wish you had addressed your concerns with my friendly Team and would have been more than delighted to explain and immediately attend to all your needs. We thank you once again for your comments; we wish you wholeheartedly, all the very best on your future travels. Sincerely yours, Ele Papapetrou General Manager