Apartments Villa Kristina

Пляж с детской площадкой, магазин, кафе, обменник, банкомат - всё в пешей доступности. В номере есть всё необходимое.

Мы жили двумя семьями с маленьким детьми (1 и 2 года). В описании было указано, что детские кроватки предоставляются по запросу бесплатно. При обращении к персоналу нам сообщили, что одна кровать будет стоить 10€ в сутки. Когда мы попросили официальную информацию, подтверждающую этот факт, кровати уже оказались заняты, а после обращения в букинг, оказались и вовсе сломаны. При приезде нам предложили положить детей на диван на кухне. В общем осадочек остался. Так же чистота весьма относительная. Под кроватями пыль, а на люстрах паутина.

Ответ Apartments Villa Kristina
Thank you for submitting your review. I am very disappointed in your pettiness considering you booked our penthouse two bedroom apartment at an extremely discounted price of over 70% discount and even requested to stay an extra day or two longer than you originally booked. The apartment you booked was for up to four persons and any small children under the age of three could stay at no extra charge on existing bedding, which was a pull out sofa in the kitchen. I would like to point out that our policy for cribs was changed after you booked but before you arrived so we apologize for requesting the charge of 10E for the crib, which is now our offical policy . You did not bother to reserve the cribs at the time of your booking but rather I had sent you a message a few days before you arrived to see if you needed a crib. It took over two days for you to reply to my message and in the meantime the only crib we had available was broken by the previous guests. We were unable to provide a complimentary crib at that point and advised you accordingly.....please note that our policy is based on availablity and we DID NOT HAVE ANY CRIB AVAILABLE. As far as the dust under the beds and on the chandeliers...that will be addressed with our cleaning staff but you were the only guests in all the years to complain about dust. If you were so disappointed with the cleanliness why did you give a 10 rating for cleanliness? It would have been appropriate to address the dust issue at the time of your stay and not in a review. We would have been happy to clean what was not to your liking during your stay. I am surprised that you were disappointed with the cleanliness of the apartment ,yet you also chose to request to extend your stay! I can certainly confirm that for the short two day stay of your family group, our cleaning staff had to put in extra hours to clean the apartment after you left. It was a disaster with garbage, bottles and dirty dishes left and all the furniture moved around. You even left two chairs taken from the bedrooms and put outside on the terrace in the rain. I can assure you that we will not accept any reservation from your group again. Regards Suzana, owner