Vintage Villa Magnolia

Вилла Магнолия - одно из наилучших мест в Пуле, которые мы посетили! Всё было просто волшебно! Красивый старинный дом недалеко от центра, уютная кухня, просторная гостиная, чистая ванная с современной сантехникой, спальня с удобной кроватью и всей необходимой мебелью. В доме несколько ванных комнат, нам досталась самая лучшая: с огромным балконом и шезлонгами! Можно самостоятельно готовить еду на полностью оборудованной общей кухне. Гостиной пользоваться даже не хотелось, потому что в нашем распоряжении был большой сад, где мы завтракали и проводили поздние вечера на уютном диване и креслах под навесом. Wi-fi отличный. Гостеприимные хозяева. Вилла расположена на тихой улице, рядом находится остановка автобуса, магазины, а буквально в пяти минутах ходьбы просто отличная пиццерия Баркун, где подают не только превосходную пиццу, сходите - не пожалеете :) В пешей доступности есть несколько пляжей, нам больше всего понравился пляж в Гортановой бухте.

Не критично, но в ванной не было геля для душа, шампуня, кондиционера для волос - только жидкое мыло.

Absolutely inadequate cleaning lady - she is the mother of the owner of the house, a rude, shameless woman who washed in our bathroom just 24/7, put the wash on - 5-6 washes a day! Every night and even at 4 in the morning, and she didn't care about us and the other guests of the hotel, she didn't care about our sleep, that we paid for our hotel room and we want to have access to our toilet and bathroom during our holidays. There was a feeling that we were not in a hotel, but in someone else's house and we were interfering with her. She constantly pointed out what to do, etc.At the same time, this woman left angry notes with exclamation marks. When it came time to pay the city tax - 1 euro per person per day - 14 nights = 28 euros for two - this woman tried to deceive us. She counted in kuna at an incredible rate in her favor. We paid her more than we really needed. But after that she came up to us and said without explanation that we owe her another 30 kunas. When we did all the calculations in writing and showed her that she was lying and wrong, she did not even apologize.In our room, the closet was full of other people's things. And in the bathroom there were basins with dirty panties and strangers bras - a wonderful feeling of vacation from this. The photo is attached. When I said "Good morning" to the German cleaning lady when we met, she rudely replied that it was already day. When my husband and I ordered a transfer to the airport for money, and it was 19 minutes late. I strongly DO NOT recommend that you stay at this hotel.Абсолютно неадекватная уборщица- как выяснилось позднее -она мать владелицы дома-грубая беспардонная женщина, которая стирала в нашей ванной комнате просто 24/7 ставила стирку- по 5-6 стирок в день! Каждую ночь и даже в 4 утра, и ей было плевать на нас и на других постояльцев отеля, плевать на наш сон,что мы заплатили за свой номер в отеле и хотим в отдыхе иметь возможность доступа в свой туалет и ванную.

Ответ Vintage Villa Magnolia
I am Nina the manager and the therapist who makes things going. I am truly surprised by this comment as our guests from Russia were very kind and we really did extra things for them without pay. I offered on the page private lift from airport which is big trouble for us but I do it so guest pay less,I put this option out now because it is not valued. I offered them free lift to Fasana because taxis cost a lot and provided all information needed about the trip to islands. I asked everyday if all is ok they were always smiling saying nothing. The German lady was a regular guest and surgeon who comes every year and stays a month, so I do not even get the idea of bein a rude cleaning lady???? Ma mother is aged ok and we had problem with our washing machine waiting for the service to arrive (it is summer and they are busy)...so I do appologise for her disregard but they could have said to me, I would have done order. About tax, it is written how much it is on the booking com bill. The guests were happy about Pula and even said so, the location and everything so I do not understand the comment so exgerated...It is clear our guests have some issues with expectations about the house as it is not the Sheraton but locan guest house. I even stopped in town as they came from the plane to help them exchange money at best rate possible in Pula. We offer matrasses for the beach for free, provide all information and help maximum. I agree that my mother sometimes gets too busy and wants to finish her work but one word to me would be enough. Anyway I am sorry that the experience in the house did not match the communication and the investment we put into this hosting...but I strongly believe is more a problem of caracter and misunderstanding. Never the less I did not see one word of gratefulness for all I did for them. Well better lusk nex time.

Доброжелательность . И внимание хозяев .

Ответ Vintage Villa Magnolia
Dear guests we were really happy having so wonderful family in this house! Hoping to see you again!