Th8 Palm Dubai, Vignette Collection by IHG

Ресепшн: Огромное спасибо Гольшасу!!!! Как менеджер он просто СУПЕР! Очень вежливый, на месте решает проблемы с улыбкой на лице :)..Спасибо девочкам Гульсайе, Гаухаре и Лизе! Номера: Новые, в стиле модерн и очень чистые. Есть большой холодильник с морозильником, можно попросить утюг и доску в комнату (бесплатно). Одна спальная комната, в зале раскладывается диван сразу с матрасом. В принципе, очень удобно. Есть кухня студио. Есть посуда, но нет сковородки, кастрюли для готовки. Заранее прочитав отзыв привезла с собой. Есть стиральная машина, но НЕТ СУШИЛКИ (можете привезти с собой порошок). Еда на завтрак: вкусные фрукты, не резиновые (мангустины очень сладкие; рамбутан, и др). Авокадо нарезанное можно попросить, авокадо тост. Рыба красная всегда, сыры вкусные. Кофе так себе. Можно добавить свежевыжатый фреш. Fikri was the best staff at the restaurant! He was doing fantastic job, always helpful and quick. I liked a lot his optimism and smile) Great thanks to Arun C A, Agnel, Funny, Pankaj. Уборка: Ежедневно, быстро, чисто. Лишний раз не беспокоят, звонили на 0 сразу же приходили работники 2/3 человека для уборки. Rimsad was very polite, helpful and he was doing an excellent job. The room was very clean thanks to him) Швейцары: Tobiyas is the best! HARD-WORKER! Always very helpful, quick, and has a very pleasant personality! ВЕРТОЛЕТНУЮ ПРОГУЛКУ ЛУЧШЕ ДЕЛАТЬ С АТЛАНТИСА! ВЕРТОЛЕТЫ НОВЕЕ И РЯДОМ, НЕ НУЖНО ЕХАТЬ НИКУДА. МЫ ЛЕТАЛИ ЧЕРЕЗ ПОЛИЦЕЙСКУЮ АКАДЕМИЮ, нужно ехать и еще вертолеты старые.

Пляж: УЖАСНО ГРЯЗНЫЙ, В ТИНЕ И ВЕСЬ В КОРРАЛАХ :( НЕСКОЛЬКО РАЗ ПОРЕЗАЛАСЬ :(!!!

Ответ Th8 Palm Dubai, Vignette Collection by IHG
Dear, Thank you for your continued loyalty and for sharing this positive feedback. We are delighted to know that you had a great stay experience, while Golshas and the entire front office Team ensured to look after you and assist you in every possible way. I am also pleased to read that you had a good dining experience in our property and thank you for highlighting So many many of my ambassadors for their professionalism and service. We are fortunate to have passionate and dedicated Ambassadors who take joy in creating special moments for our guests. Please know that I have also shared your comments with the rest of the team here at the hotel. Once again, thank you for recommending us to other travelers and we look forward to the pleasure of welcoming you again soon. Sincerely, Grant Budde Resort Manager Th8 Palm, managed by Accor

хорошие широкие лежаки на пляже

маленький номер

Ответ Th8 Palm Dubai, Vignette Collection by IHG
Dear Eleonora Thank you for your comments and review. I am happy you enjoyed our sunbeds and the value it provides to the property. Sincerely, Grant Budde Resort Manager Th8 Palm, managed by Accor

Новый отель на пальме.

заход в море с множеством камней и других острых штук, без тапочек заходить невозможно, приходилось плавать только в бассейне. относительно маленькие стандартные номера.

Ответ Th8 Palm Dubai, Vignette Collection by IHG
Dear Yevhen, It was very pleasing to know that you had such a wonderful stay at Th8 Palm and I'd like to thank you for taking the time to share your experience. Thank you for your compliments to our staff, the comfort and the facilities of the hotel as well. We are sorry about the condition of the beach, our team is doing a daily monitoring and cleaning of the beach side to ensure that this will not happen again. We are hoping to see you again very soon. Best Regards, Grant Budde Resort Manager Th8 Palm, Managed by Accor

чистота

Отель не плохой по дизайну, все чисто, но персонал на ресепшн или тупой или солнце расплавило немного голову, утюг принесли с третьего раза на второй день , унитаз сломался и пришли чинить ночью, Так как пришли вечером поздно заходим в номер а вода как текла так и течёт и спать невозможно , когда спросили у мастера почему он раньше не сделал , а ему оказывается никто и не говорил! Рядом в номере постояльцы менялись каждые пару дней(мы были 10 дней) орали по ночам все и на все наши претензии нам сказали что попробуют нас переселить или что то придумать , но в итоге сказали извините мы продали номер и не сможем вас никуда переселить, клиентоориентированность на высшем уровне????????????????????????Один плюс клининг норм, ребята очень старались

Ответ Th8 Palm Dubai, Vignette Collection by IHG
Dear Lillya, Thank you for your feedback and we are happy to know that you are pleased with the cleanliness of the hotel and the room that we have prepared for you. Our team has been made aware of your feedback on the last 2 days of your stay and has since been intouch with you for us to be able to turn the situation around. We have prepared a room for you to change however we are unable to to reach you until late at night. We are naturally disappointed that you left unsatisfied and we can only assure you that the team tired their best even in the last minute to solve your predicament. We are hoping that we are able to welcome you back again in the future. Best Regards, Grant Budde Resort Manager Th8 Palm, Managed by Accor

чистый современный отель, отличный внимательный персонал, великолепные виды, в пешей доступности (минут 40) Атлантис

очень нестабильный вай-фай. постоянно пропадал. пляжа для купания в море толком нет, только бассейны. вода в море напротив отеля откровенно грязная.

Ответ Th8 Palm Dubai, Vignette Collection by IHG
Dear Alexander Thank you for sharing your recent experience at Th8 Palm. It was a great pleasure to have you staying with us and we appreciate you taking the time to provide us with your feedback. It is a great pleasure for me to know that you were able to spend a fabulous holiday and enjoyed the services provided by our ambassadors, they are happy to be recognized. I appreciate you highlighted your concerns with regards to our beach and WIFI, both have been addressed accordingly. Please know that I have shared your kind comments with him and our team. We are delighted to read how you highlighting the cleanliness of our property as we work diligently focused on the health and safety of our guests. Once again, thank you for recommending us to other travelers and we look forward to the pleasure of welcoming you again soon. Sincerely, Grant Budde Resort Manager Th8 Palm, managed by Accor

Не соответствует отель статуса 5*

Ответ Th8 Palm Dubai, Vignette Collection by IHG
Dear Anna, Thank you for sharing your comments. Please accept our sincere apologies for the discomfort you experienced during your stay. We would have loved to have had the opportunity to correct the situation while you were here if we have been notified of the problem. This is certainly not how we wish our guests to feel and we are concerned to learn this of late. We truly hope you will return in the future so we can have the opportunity to provide the level of service you deserve. Best Regards, Grant Budde Resort Manager, Th8 Palm Managed by Accor

все понравилось, отель Новый

территория не зелёная и покрытие искусственная трава

Ответ Th8 Palm Dubai, Vignette Collection by IHG
Dear Zhanna, Thank you very much for choosing Th8 Palm and taking the time to share your kind feedback. I am really glad that you appreciated our service, facilities and amenities. We are truly honored to be a part of your memorable experience. Th8Palm team already looks forward to your return visit! Sincerely, Grant Budde Resort Manager Th8 Palm, managed by Accor