Baan Phu Prana Boutique Villa

Красивый вид с холма на окрестность и воду.

В отеле был ремонт каждый день, работы начинали иногда даже с 8 утра! На мои просьбы прекратить ремонт (в идеале нужно было закрыть виллу на неделю и сделать все ремонтные работы) мне говорили «ок» и продолжали дальше! Звуки дрелей и молотков были с раннего утра и весь день, ужасно пахло краской в номере и у бассейна, приходилось целыми днями где-то гулять, а гулять особо негде, вилла находится отдаленно от всех развлечений. Еда не вкусная, цены меню как в Москве, не было банального кокоса в наличии. Из соседней виллы гремела музыка как в клубе до 4х часов утра, слышно было даже с закрытыми окнами и берушами, ресепшн закрывается в 11 вечера и не было возможности попросить вызвать полицию на этот дебош. Отдых получился самым ужасным за все мои путешествия.

Ответ Baan Phu Prana Boutique Villa
Hello Evgeniia, We are glad that you enjoyed the views from our Villa overlooking Surin & Bangtao beach. We apologize that you found fault in some other things, but we want to address these issues. 1. We are doing some renovations around the Villa, but we did not receive your complaint until the last day of your stay. If we had received this earlier, we would have had the work stop until after you had checked out. The staff try to work with minimal impact to guests, but if we are aware it's affecting their stay then we will stop immediately. 2. You mention that the food at the restaurant was not good, but you ate 5 meals at the Villa during your 6 night stay. We would have loved to hear your feedback about each dish so that we could make them more to your taste, but we didn't receive any complaints. 3. Our housekeeping wanted to clean your room each day, but you asked them to only clean 2 times during your stay. We believe the smell may have come from the garbage, as this was not taken out and had food in it. 4. We apologize for the sound coming from a neighbouring Villa. Our Assistant Manager did speak with you regarding this, and gave you the 24 hour on call staff number in case this happened after our reception had closed, but the staff did not receive a phone call after this time to do anything about it. 5. We are located on Surin Hill, but we do provide a complimentary shuttle for guests to go to Surin/Bang Tao from 9am-6pm. We ask all guests to look at out listing before booking to make sure our Villa is the right fit for them. Our listing (and pictures) state we are on a hill overlooking Surin. We know that you wanted to cancel this reservation free of charge 7 days before your check in as you were worried that it would be too rainy, but you had booked a Non-Refundable room. We hope this clarifies some of the issues you had, and we hope that you enjoyed your time in Thailand. Staff of Villa Baan Phu Prana

Отель превосходен. Находится на холме, если не рассчитываете ходить пешком в крутую гору или брать транспорт (машина, байк), то лучше не бронировать.

Ответ Baan Phu Prana Boutique Villa
Hi Alexander, Thank you for leaving a review of you recent stay. We are so pleased to hear that you enjoyed our villa! We look forward to having you stay with us again soon, Staff of Villa Baan Phu Prana