Kingston Suites Bangkok - SHA Extra Plus

мы забронировали отель, как карантинный. в пакет входило: два номера и оплата за двоих взрослых, 2 детей, 4 теста и трансфер. В аэропорту выяснилось, что отель оплаченный нами заранее трансфер не предоставил тк они хотели доплаты. по какому поводу, мы не поняли. распечатка с оплатой и прописанными членами поездки и «пакетом карантин» была на руках. отель не связался с нами перед поездкой и не сообщил о ошибке (хотя наврали полиции при разбирательстве, что сделали это). представьте наше удивление, когда мы не нашли трансфер и попали на шантаж. разбиралась дальше туристическая полиция. которая решила в нашу пользу. после чего был предоставлен трансфер, но в отеле шантаж продолжился. пришлось звонить в полицию опять. только тогда нам предоставили наши номера и тесты.

Ответ Kingston Suites Bangkok - SHA Extra Plus
Refer to your message that you mention that Hotel blackmail ,let me califly you that Hotel did not blackmail any or did not charge you the extra amoount over the package. Hotel try to explain you and tell you fact for the package that you booked , the package that you booked was the wrong package, as the price that you booked if for 1 person stay, as some how we also contact to Booking.com on that date when Hotel received your booking to let booking.com contact you regarding this issue, but i dont know that did the booking.com contact you or not. As on the check in date we found that Booking.com did not contact you so the Hotel try to explain you the issue. As the booking that you booked for 2 room for 2 adults and 2 child as the package that you booked allowed to stay 1 person in each room only because the price and package that you booked is for 1 person package not for 1 person + 1 child. So the Hotel try to explain you that you will have to pay for the Airport and PCR test for other 2 person. As we did not lier to the police as you metion or lie to you at the hotel or blackmailing you as you mention in the review as hotel try to explain you and we also contact to booking.com on that date again also. As the package that you booked is for 1 person and no child can stay , as you booked for 2 rooms so we allowed 2 person to used the Airport pick up and PCR test , as this package is include for the Airport pick up per person per package. So hotel asked you to pay for the Airport and PCR test for other 2 person. as the price and the package that you booked is not correct. Thank you