V20 Boutique Jacuzzi Hotel - SHA Extra Plus

Взрослая темная женщина на ресепшене ужасная, хочет навариться на тебе и на всём в открытую и даже не стесняется. Полотенца для ног всегда были с пятнами, окна на фото этого отеля в букинге везде закрыты, потому что у них окна смотрят в стену другого здания. Завтраки за проживания ни разу не менялись, в конце я уже ела свою еду, невозможно каждый день есть одну и ту же что-то типо пиццы. Душ ни разу не помыли, волосы как лежали так и лежат. Расположение не хорошее, до дороги надо долго идти, вызвать такси мы сами не могли, вызывала женщина с ресепшена и тут же наваривалась на нас минимум 200 бат. Больше не вернусь сюда и никому не посоветую! Я считаю что нужно беречь своих клиентов и делать всё чтобы они возвращались к ним всегда.

Ответ V20 Boutique Jacuzzi Hotel - SHA Extra Plus
This is the lowest mark ever received from guests . We are so disappointed as we helped your group so much . Your group went out very early in the morning and came back with a lot of stuffs in the evening so much that cannot be kept in one room and we had to use our storage facility to keep your stuffs and all free of charge .At night you made so much noise that we had to relocate our guests next door , to another room , yet we put up and tried to help you as much as possible . On the day of your departure you had a quarrel with another member of your group and postponed the taxi which you booked for 5 am to 7 am . Then your group changed their mind back to 5 am . We had to cancel the 7am taxi and called another for you at 5 am. The taxi company complained and wanted to charge more but we negotiated and helped you to get the same price . A member of your group could speak Thai and told our staff how wonderful the hotel was and thanked our staff for helping them so much and that they would definitely come back again . I am not sure who wrote the review but it was completely opposite to what was told to our staff . We have worked hard to earn an average score of 9 from 541 guests . Our cleanliness came top on the score sheet and yet you complained about stains on foot towel , how the shower was never washed . I asked the housekeeping staff since you stayed 8 nights and the cleaning staff said you have never complained about cleanliness . It is quite strange that you wrote a harsh review on cleanliness and yet you never asked our staff to do anything about it . It would be understandable if you just stayed overnight and had no time to tell our staff about cleanliness but here you stayed a total of 8 nights . About the quality of our foods , your Thai speaking member of your group said the breakfast was delicious and was very happy with the quality . We changed the breakfast menu everyday especially on hot food items but there are are basic food and drink items which are the same ie water , orange juice, milk , bread , pizza bread , garlic bread . Yet you picked a single item to complain . It was also surprising as if the hotel was so terrible why you extended your stay another 2 nights !!! I am not sure what was your intension and purpose for writing such a malicious review but we felt obliged to give a lengthy explanation as injustice was done to our hotel in this particular case .