San Want Residences Taipei

Останавливались в данном отеле в начале января 2020. Очень приветливый и вежливый персонал, всегда готовы помочь. Довольно просторные номера. Интересно сделана ванна в виде углубления в полу, вода набирается струёй в виде водопада )))

От метро далековато, идти минут 15. Отель не новый, в номерах давно не было ремонта. За несколько дней до заселения заблокировали сумму на кредитке, сказали что депозит. Во время бронирования об этом ничего не было сказано. При выселении обещали вернуть в течении 5 рабочих дней. По факту ничего не сделали, деньги вернулись автоматически спустя 45 дней - для пяти звезд считаю существенным недостатком.

Ответ San Want Residences Taipei
Dear Sergey, Thank you very much for taking the time to submit a review about your recent stay at San Want Residences Taipei. While we are pleased to read that you enjoyed our attentive service and the specially designed bathtub (inspired by Japanese hot spring bath!), it is regrettable to learn that we failed to meet your expectations in other areas. Regarding our deposit policy, it is stated in the “Hotel rules -Cards accepted at this hotel” section( Карты, которые принимает отель : San Want Residences Taipei принимает эти карты и оставляет за собой право предварительного блокирования средств на карте до вашего приезда). Though we did pre-authorize one-night’s room fee as deposit to secure your booking prior to your arrival, since pre-authorization is not an actual charge, it will expire and the blocked amount will be released automatically if we do not claim it. In your case, we did fax the receipt of the unclaimed deposit to the National Credit Card Center to void it the same day after you checked out. It seems that our staff didn’t explain our deposit policy clearly enough to you and we sincerely apologize for the inconvenience caused. On a side note, if the deposit was released from your bank after your credit card’s closing date, the released deposit would be included on your next billing cycle, means that it will be shown on the billing statement next month. We would like to suggest that if guest has any concern about the refund, he / she may either e-mail us or contact the bank directly, as once the data has been forwarded from The Credit Card Center to an overseas bank, we will not be able to track it because it requires customer’s personal information. Thank you again for staying with us and for letting us know what we can improve. We look forward to welcoming you back someday soon.

Идеальная чистота в номерах, отзывчивый персонал. Завтрак великолепен.

Нет

Ответ San Want Residences Taipei
Dear Pavel, Thank you very much for choosing to stay with us and for giving us such an excellent score. It’s a pleasure for us to read that you enjoyed your stay with us and our breakfast buffet was to your liking. Breakfast is the first and also the most important meal of a day, we hope our customers all get fully recharged after a good night’s sleep and eat healthy. We strive to provide our customers with high-quality breakfast and constantly create new menus, so being able to receive positive feedback like this is very rewarding, as it lets us know that our continued efforts have been acknowledged. Again, thank you for choosing to stay with us. We look forward to welcoming you back someday soon.

Местоположение, чистота, персонал

В комнату еду из ресторана можно заказывать только до 20:30.

Ответ San Want Residences Taipei
Dear Svetlana, Thank you very much for taking the time to review our hotel. We are delighted to read that you enjoyed our friendly service and superb location, and you also found our hotel to be good value. As for the in-room dining issue you encountered, we understand that in-room dining is available around the clock at some large hotels, but at this point we can only offer this service until 20:30 and we would like to apologize for any inconvenience which might have caused. Fortunately there are many restaurants and eateries in the vicinity of the hotel which open late at night, and some convenience stores even open 24 hours. My colleagues know the neighborhood very well and they are always willing to help, so if there is anything we can do to minimize the inconvenience caused by the issue mentioned above, please do let us know. Again, thank you for staying with us. We wish you all the best and very much look forward to welcoming you back someday soon.