Artoria Dream Villas Bali

Хорошая вилла, но дорогая. Персонал даже после обращения не давал 2 дня новый рулон туалетной бумаги, так и уехали. Сок пакетированый на завтрак, а не фреш как они указывают. Сервис хромает. Хозяева организовали прокат байков, мы сразу оплатили за 14 дней и обозначили день, когда вернём их. В назначенный день потребовали ещё доплату за одни сутки, а денег уже не было... Испортили этим впечатление.

Ответ Artoria Dream Villas Bali
Dear Alexander, Sorry to say that your comments are unfair and, as a man, you should not seek for revenge, when in fact, you were wrong. Let me explain : 1. You asked to rent 3 motorbikes for 6 persons and all luggages... You paid the motor bikes owner for 14 days rental but you used the motor bikes for 15 full days. When the owner asked you to pay the additional rental for one day, you pretended having no money left, until we discovered your friend had a master card and he could go with the motor bikes owner and withdraw $15 to pay your rental for 3 motor bikes. For your information, you used some of our personal helmets for 2 weeks for free and you also did not inform anyone that you would give back the motor bikes one day later... 2. Regarding your fruit juice for breakfast, you had it every single day. Freshly squeezed orange juice was available on request but with extra charge as oranges are imported. 3. Toilet paper was available in your bathrooms and some spare rolls in the store room with the vacum cleaner and hair dryer. 4. The 2 staff who prepared your daily breakfast, fried your eggs, do the daily housekeeping are named Wiwin and Feline. They are very courteous, polite, smiling and diligent. All previous guests have been very satisfied with them and if you score their performance/attitude to 5 out of 10, I believe you really are unfair, inconsiderate and selfish. 5. You score value for money 5/10, I cannot comment as it is very subjective, but when you gave back your motor bikes after 14 days around Bali, your friend mentioned to me that the 3 days spent with us at ARTORIA Villas were the best... I consider your comments not reflecting the feeling of your friends, but just an expression of your anger due to your own mistake. I wish you all the best in your life and do hope that you better control your emotions and become more mature. Best regards Gerard

Отдыхали с семьей в декабре 2019 .Все необходимое оборудование для жизни есть.Кофемашины любые , свч,кулер, и прочее . Все Чисто, все новое . Территория зеленая и убирается постоянно персоналом, отличный чистый бассейн. В эту поездку мы побывали в 5 отелях и нам есть с чем сравнить, этот Отель был самый лучший. Персонал готов моментально выполнить любую просьбу. Рекомендую Отель как компаниям, так и для отдыха с маленькими детьми. Все безопасно и аккуратно.

Все, от виллы до территории и персонала. Расположение, недалёко один из лучших пляжей Бали для купания с детьми в море. Меласти.

Ответ Artoria Dream Villas Bali
Happy to read that our team handled your stay with care during our winter holidays in Europe ! Thank you for being nice guests and we hope to meet when you're back to Bali ! Gerard & Yani

Это самая лучшая вилла на Бали!!! We had a wonderful experience during our stay at Artorial Dream Villa Resort. Excellent hospitality and design accompanying with a reasonable price. Plus this resort is very fresh, everything is new, clean and stylish. Rooms are a lot bigger than in an ordinary resorts. Also it takes only 10 minutes to get to the beautiful beach (Pantai Melasti). During our stay we really liked how we've been greeted by the owners Gerard and Yani, who were creating a homey atmosphere where people can truly relax. Thank you very much our dear friends !!! We wish your villa always have the best ratings and pleasant feedbacks!

Ответ Artoria Dream Villas Bali
Dear Zhanel & family, It was such a pleasure to have you with your family ! You brought joy and happiness during your stay. Thanks for your friendship, we will surely visit you in Khazakstan next year ! Warmest regards, Yani & Gerard