Ebony & Ivory Beach Bungalows

Отдельная благодарность администратору Баби, - сделал наш отдых организованным и приятным!

Расположение идеальное, завтраки хорошие. Фреш, омлет, тост с маслом, блинчик с джемом и кофе. По просьбе приносили ещё тост и соки. Удобно, что есть лежаки. Завтраки в ближайшем ресторане. Мы в нем же ужинали. По сравнению с другими соседними ресторанами вкуснее всего.

Номер убогий конечно. И дело не в том, что практически ничего нет, а в том что все поломано. Даже шторку при душе не смогли нормально повесить, на не понятных узелках. Но! Есть кондер. Матрацы хорошие, подушки ужасные. И очень плохое освещение, в полумраке постоянно находишься. Но учитывая расположение, что это Занзибар, цена соответствующая качеству. Наверно остановилась бы ещё. Но уже понимая к чему готовиться. В начале был шок. Потом привыкла на второй-третий день

Ничего Только расположение

Взяли пляжное бунгало в итоге вид на задний вход в пляжное кафе с 6 утра разгрузки оры и тд, Ужас Встретил нас заселять парень, ни документов на заселение, оплаты картой нету у них, хотя потом мы увидели терминал, ужас , Переплатили за то что пляжное бунгало в итоге лучше бы на сад взяли если это можно садом назвать, это жилище для нищих, ужас

Ответ Ebony & Ivory Beach Bungalows
dear Nana at first don't think that since you are a guest and you have the possibility to put the review, you can say and write what you want without any respect, the review has to be useful for other guests, it has to be true and fair first: the guy you mentioned in your review, is my husband and so he is the owner, this is not a little thing, you didn't pay to a simple guy and you knew this, because when he met you, he introduced himself... second: Payment is by cash everywhere is indicated, if you didn't want to pay by cash, you could book another place third: you wrote that you saw the terminal to debit the card, I'm laughing to read this, do you think that if we have the credit card machine we would ask payment by cash? forth: overpaid ? triple ocean view room total 60$ it's a lot for you? fifth: my garden view rooms, dear Nana, can be called GARDEN VIEW ROOMS, there are plants and trees in front of them, in which way I have to call them? final resume: when the guy (my husband) placed you in that room, why you didn't complaint?, maybe there was another room available or maybe not, but why nothing to say face to face and then to write this kind of review? Really, I don't like guests that: arrive, pay, answer to us everything is ok to our feedback request and then they put on line this review moreover, which were the real problems did you find? in order to put a so bad review?, because I don't understand... no credit card payment?, this is a big problem? no it's not, because you knew before your booking - no good ocean view? why didn't complaint? - overpaid? 60$ triple room, or what else? Moreover the pictures of the rooms, inside the Ebony & Ivory profile are totally true, so everyone, you too, can see which kind of rooms we have, the location in on the beach and the rooms have to be clean every day, indeed you didn't complaint about this so this review has to be respected, but really it's difficult to understand it and share it Laura

Номера отеля 15, 16 выходят на моря и так же на дорогу по которой заезжает автомобиль и напротив ресепшен на котором находятся все таксисты с утра 06.00 до вечера 21.00. Днем и утром поспать точно не получиться. Ночью очень хорошо слышен шум океана. Отель постель/завтрак точно не для время провождения в номере. Вода в номере горячая была всегда напор воды хороший. В кафе где завтрок можно заказать обед, ужин по разумным ценам, блюда с море продуктами большие и вкусные.

Ответ Ebony & Ivory Beach Bungalows
dear anonymous guest at first: if in the bathroom there was hot pressure water, you had to tell us and we reduce the temperature in the heather, I'm bewildered that you put this in your review and you didn't tell anything to us moreover you wrote a fake information in your review, because when are booking, you can choose 2 treatments: included or excluded breakfast, you booked excluded breakfast about cars in front of rooms 15 16, they are taxi bring guests, but we already solved this problem, we put a rod to avoid not authorized cars to come inside which is the cafe where other guests can order lunch? in Nungwi there are many restaurants/bars please I ask to all my guests to write all the right and detailed information, moreover I think it's really not fair don't tell anything during the stay and then write a bad review, everyone can make a mistake and we are here to support you and help you, but we have to know what is the problem, not reading a review Laura

Местоположение

Если вам нужны проблемы -то велком в этот отель . За 4 дня -5 переездов . Полотенце в первый день в моем номере не выдали , номера у детей 2 дня были без кондиционера , температура выше +30 .Дочери при переезде дали номер с одной кроватью , ни шкафа ни стула . В моем номере на 3 день исчез свет , тк управляющий забыл за него заплатить . Управляющего Баби искать надо с собаками по всему Нунгви. Все его 5 минут по ватцап превращались в 1-2-3часа . Акунаматата. Ну и вишенка на торте - у сына с его девушкой в последнюю ночь украли шлепки , брендовые , стоимость проживания в этом отеле за все 4 дня !!! Думайте сами нужен вам такой отдых !!!!

Ответ Ebony & Ivory Beach Bungalows
good evening this is Laura, At first you booked 2 rooms, but when you arrived you asked for 3 rooms, please note that your stay has been in high season, when there are a lot of arrival, so we took time to check availability for extra room. So the "first problem" has been created by you, but fortunately we solved it If in 1 room there wasn't the towel, you could ask, but no one told us anything about this, but I think this is not a big problem Air condition was not included in your reservation, for all your rooms, please check in your confirmation. So nothing to pretend. despite of this you had rooms with air con and NOTHING has been asked like extra for this service not included, so since your sons stayed 2 days in one room without air con, they had what they paid for. About lamp burnt in the room, if you asked and my husband forgot to change, you could ask again, is this a really big problem? in Ebony there are no dogs, no cats, no animals, so if on the beach or in other places, you met some dogs and they followed you, is this our fault? this is really crazy... during the night there is a guardian and during the day, many people can see the rooms, so no local guys can arrive in the veranda, because the rooms are on the beach, so we don't understand in which way someone can steal something I resume: you put a bad review, total value 1, for: - 1 towel missing in one room for one day - NO COMPLAINT ABOUT THIS - lamp burnt in one room - WE FORGOT AND I ASK YOU SORRY FOR THIS - dogs followed you - NOT OUR DOGS - flip flops stolen, but it's impossible this happened in ebony you had: - air con in all your rooms without any extra payment Laura

Были там 1 ночь, расположение шикарное. На этом все. Полотенца старые. Нет кондиционера, геля шампуня. В унитазе вода не набирается, нужно снимать крышку и трогать поплавок что бы вода набиралась. Постельное белье все в пятнах и серое. Одним словом ужас

Ответ Ebony & Ivory Beach Bungalows
I'm really disappointed about your review - air con + shower gel are not included and they are not indicated in any description - no water in the toilet, why didn't tell us? sometimes things break and sometimes the guests break without any words nothing to say about other things you mentioned because, nothing complained to us Laura

Невысокая цена

Бунгало прямо рядом с дорогой, хотя и рядом с пляжем, шумно, а иногда хочется и покоя. В туалете очень влажно, плохая вентиляция, полотенце не сохнет и соответственно начинает гнить