Coral Coast Hotel

ничего не понравилось

не дали детскую кровать, пришлось мучиться неделю и съехать в другое место

Ответ Coral Coast Hotel
Hello Thank yo for taking the time to provide feedback on your experience. I have looked into your complaint and find that our staff did their best to accommodate you to the point of putting an extra bed in the room free of charge. If you required a cot for your baby as in the information provided this could have also been provided free of charge. To my knowledge you did not request this and no complaint was made by you at the time of the stay so we were not in position to resolve your issues. As a gesture of goodwill we even amended your booking by 4 days but we were not aware you were using these days to stay somewhere else. We know we cannot please everyone but our staff do their best to ensure each of our guests have a pleasant stay with us.

Ничего не понравилось. Цена отеля завышена в 2-3 раза. Ужасный /старый номерной фонд не рекомендую

Стоимость проживания не соответствует качеству: номер 34 на втором этаже, грязно, уборка только условная (полы не мылись совсем), обстановка номера как в "хижине", входная дверь постоянно открывалась, все морально устаревшее, особенно в ванной (был сломан душ, все обшарпанное). Завтрак то накрывали, то в какие то дни не накрывали. Персонал (охранник) выпрашивает чаевые. Нормальный (дружелюбный) персонал только в баре/ресторане. Окна выходили на кухню ресторана, в связи с чем всегда было очень шумно. Не советую проживание. Можно найти гостиницу такого же качества за цену в два раза меньше.

Ответ Coral Coast Hotel
Good morning Thank you for taking the time to review your stay with us. Of course we are disappointed to hear that you did not have a good experience with us. Some of our Standard Rooms are in need of an update of which we are fully aware and something we are working on. In the past & current climate as we are sure you are aware has been difficult economically not only here in Egypt. The cost of the room is not hidden neither are the images of the rooms that have a full description. You made a choice to book our hotel based on the information that was supplied including the cost. As you pointed out you could have stayed at another hotel for a cheaper price which would have satisfied your requirements and budget. At the time of your reservation we were fully booked and you booked the last Standard Room available. If the room was not to your liking or you found the cleanliness not to your standard and the problem you had with the breakfast service we would have appreciated you bringing these major concerns to our Hotel Receptionists attention who would have made sure this issue was rectified, rather than wait until you left to publish unknown complaints on a public platform. I have discussed your complaint with our Reception Staff & Operational Manager who both advised you did not make a complaint whilst you were here and therefore we were not in a position to discuss your issues, either with the cleanliness or the quality of your stay. We have however taken all your comments onboard and will review all points raised, The Security Guard you mentioned is no longer with us it is not our policy to encourage tipping, that is something we feel is deserved should the guest feel inclined to reward our staff for their efforts and should never be asked for. Thank you again for your feedback and hope that should you choose to stay with us in the future your stay will much improved.

Лучший Отель на этом кусочке Дахаба. Можно прямо с пляжа запускать кайт.

Цена в 2 раза дороже чем в апартаментах по соседству.