Hotel Vila Alex

Хорошее месторасположение, не было проблем с горячей водой и напором. Можно с питомцами. Есть холодильник.

Мы указали время прибытия интервал с 22:00 до 23:00. Это было позже заявленных часов чекина у отеля, но после оплаты нам пришло подтверждение, что владелец подтверждает наше время прибытия. Мы были у ворот отеля в 10 вечера, на месте никого не было, и мы позвонили по указанному на дверях телефонному номеру. По телефону мы спросили говорит ли он на английском, - нет, только румынский. Когда он пришел и принес ключи, ещё и отругал нас ща то, что мы задали такой вопрос в Румынии. Назвать это место отелем, язык не поворачивается. Соотношение цены/ качество неудовлетворительное. Мы провели в этом месте три ночи, на третью ночь, придя вечером домой, я обнаружила постельного клопа на кровати. Уборка не проводилась ни разу за все три дня. В туалете нет никаких банных принадлежностей, даже мыла. Туалетную бумагу лучше привезти свою или купить на месте :D. Подушки маленькие старые и практически незаметные. Одеяло - как в поездах или больницах.

Ответ Hotel Vila Alex
Hello, We thank you for taking the time to point out deficits in our services. We always strive to improve and we regret that your experience with us has not been a satisfying one. We would like to take this opportunity to try and clarify some of the issues that you brought up in your review. Firstly, as is stated on our booking profile, we do not have a 24-hour front desk. In spite of that, we agreed to accept your late check-in at no additional cost. The employee that handled your check-in at that hour was our security guard and is, as such, in a position of less finesse than the usual check-in clerk. For any offense that he might have committed via his mannerisms and/or speech we deeply apologize. As pertains the quality/price ratio of our facilities we are disheartened to find out that they are not up to your standards and we promise to look into it so as to better receive future guests. In your review you mention the presence of pests in your room (i.e. bed bugs). Unfortunately, because of the large and lush garden on our premises, guests may find certain pests (i.e. flies, mosquitoes etc.) in their room should the window screen not be properly fitted. Furthermore, despite our efforts of exterminating these pests via frequent chemical actions, they are still a problem sometimes. For this we offer our sincerest apologies. As pertains to toilet accessories, it is clearly stated on our profile that we DO NOT offer free toiletries. The next point that you mention, the issue about toilet paper, we do not understand. We do not sell toilet paper on our premise. We acknowledge the fact that our staff may have forgotten to put toilet paper in your room before your arrival and for that we apologize. However, we always offer on-demand toilet paper should the need arise free of charge. Concerning our pillows and blankets, we will take your opinion into consideration and try to improve on the feedback that you kindly provided. In the end we would like to reiterate our heartfelt apology relating to the negative experience that we unwillingly contributed to and we will take actions to improve on the quality of our facilities so that on your next visit we can bring about a positive outcome. Kind regards, Hotel Vila Alex Costinesti