Red Tower Venice - 2 mins from VCE Airport- free Wifi

Трудно найти, ужасное локация. Дом прямо на трассе . Код для замка отправили за пару часов когда я уже была в пути. В доме жуки . Не могли спать, просто ужас. Вино в подарок взорвался у меня на руках. Все руки в царапинах.

Ответ Red Tower Venice - 2 mins from VCE Airport- free Wifi
Dear Ivetta, We are very sorry for your negative review. Please note that such a negative review is probably a reaction to your refusal (and our obligation) to charge the tourist tax in our magnificent city of Venice (which is a legal obligation and is clearly specified both in the terms of payment and in the messages sent at the time of booking). We have obtained the payment of the tourist tax only after two days after check-out (without informing us early in the morning) after useless attempts of contact and only thanks to the intervention of booking.com. Let us put our own house in order and respond point by point to your statements. 1. You write that the structure is located directly on the road and is difficult to find: as you can see from Google Maps by typing the address of the structure, this is absolutely not true because the structure has the bus stop from the airport right in front of it (in the information sent is also specified the stop to get off) and is surrounded by a park of 10.000sqm with olive trees (see structure photo). 2. You still write that you were given late access information: still, as in the booking.com message history, the information is sent to the guests automatically the day before their arrival together with the request of the data of the documents for the registration required by the Italian law. Since you did not send the documents within the previous day, we contacted you by phone and by message several times without ever getting a reply or information about the check-in or documents requested. You arrived late in the evening and still have not provided your identity documents. The following morning, as we had not yet received your documents or a reply on the phone, we personally went to your accommodation to ask if everything was okay and to pick up your documents. The answer was YES and the documents were handed over to us. 3. Again, she writes that the accommodation was full of insects and she could not sleep. Strangely, however, she does not attach pictures of these terrible insects. We would like to point out that the property was completely and perfectly renovated in December 2019 (40 days ago) so the interior is brand new (other reviews also confirm that the photos are the same as what the customer finds). The cleanliness of the apartments is taken care of by experienced staff and is personally controlled by the undersigned through a check-list at EACH ARRIVAL. As you can see from our other reviews also on other portals, the level of cleanliness is always classified 10/10. If the conditions were really as described by you, I do not see why not report it immediately after the first night and sleep two more. 4. The bottle of wine: we are very sorry if the bottle broke, but it is certainly not our responsibility if that bottle (which we always give to our guests upon arrival together with a bottle of natural water) has not been opened properly. Finally, we would like to reiterate that ours is a customer-oriented structure and that we all work hard to offer our guests the best possible experience. Hoping to have you among our guests again soon, we cordially greet you.