Il Giardino dei Limoni Room & Apartments

Приятный отзывчивый персонал, хорошее оформление номеров, чисто, белоснежное бельё и полотенца, хороший завтрак (вкусная домашняя выпечка).

Трудно найти свободное место на парковке.

Расположение и чистота.

Одинаковые номера были по разной стоимости, что абсолютно не соответствовало бронированию. На нашу претензию ответили, что это ошибка Букинг. кома. По уважительной причине необходимо было уехать маме с ребенком на 2-е суток раньше, взять оплату меньше было отказано категорически. Мой забронированный семейный номер оказался со сломанным кондиционером, взамен был предложен номер на мансарде где приходилось биться головой об низкие деревянные балки. Это отель на одну ночь не более. Очень пожалели, что выбрали именно это место для проживания неделю. "Большое спасибо" за отзывы тем кто писал о хороших завтраках. Завтраками это назвать трудно даже по европейским меркам-кофе 1 чашка и булочка с нарезкой ветчины. Не рекомендую никому. Есть в Генуи за такие деньги места гораздо лучше и комфортнее (была 4 раза)

Ответ Il Giardino dei Limoni Room & Apartments
Dear Madam What you wrote is completely false and in Italy it is called defamation. A crime punishable by law. In defense of our good name we want to say things as they are: 1. you have booked for 11 people and instead you were 12 people. But the supplement was not charged. 2. She asked for a room change because she claimed it was too hot, and we offered her to go to the most beautiful room: the attic with two rooms, two bathrooms and the terrace with a view of the city. Honestly: you can walk safely in this room. 3.On arrival, after an unjustified request from her, she was told that the rooms she had booked corresponded to both prices and types. Not understanding what she wanted, we told her to contact Booking.com. But we didn't say it was Booking.com's fault 4. She had not yet arrived that already demanded a refund because her friend had decided to leave early. Did you not read the cancellation policies when you booked? His request was not possible to accept it, because if he had to modify it he could do it up to 3 days before. 5. In addition to the above, you have deliberately omitted to say that you have broken a sink in a room and left it completely flooded. This is why we had to call a plumber to repair it 6. You have never respected one of the rules of our B&B: silence. But above all, you have deliberately left the gate and the front door wide open, putting the safety of the other guests at risk. Even at night! And this was reported to you. 7. never once when you used the garden did you leave it clean. Every time there were litter and cigarette butts on the ground, even though there were baskets and ashtrays! One morning you even had a party at 7 in the morning and you didn't even bother to remove the decorations and the balloons. 8. You have requested that breakfast be served before 7.30 am knowing that breakfast is served from 8.00. Yet you have been satisfied, but you have not even given us a thank you! 8. In your delirium of grandeur, you have even insisted that various types of pasta (bucatini, macaroni, etc.) were cooked for you instead of breakfast. And you also got angry because you were told that we don't do catering. 9. Every morning you demanded that the taxi be called for you and for all your group, when we have a taxi stand 50 meters from us. Rather! at one point you even exchanged us for a travel agency demanding that we organize guided tours in Pisa and Portofino for you and your group! What is there to add to all this? Your rudeness has no boundaries. We did our best to satisfy you all without ever receiving a thank you! In your delirious review you also managed to criticize all the good people who gave their feed back to breakfast. I'll ask you a question: if over 400 guests have positively reviewed us, why offend them? Won't it be that you're the wrong one? All this speaks for itself. You have not yet understood that we are a B&B and not a 5-star hotel! However, you should know that we have reported your bad behavior to Booking.com and we hope that many colleagues who see this answer know how to adjust accordingly. Goodbye

Относительно большие комфортные номера по привлекательной стоимости

Невозможно подъехать к отелю на автомобиле, очень скудный завтрак.