Mediterranee Family & Spa Hotel

Только пляж.

Впервые столкнулись с такой неприветливостью в Италии. Две женщины на ресепшене с первых минут портят впечатление об отеле. Очень хотели попасть в этот отель, повелись на красивые фото. Мы бронировали вариант «завтрак+ужин» и были крайне удивлены, что напитки в ужин не входят. Даже за воду вам придётся заплатить. Еда на ужинах такая, что после мы ходили ужинать в ближайшее кафе. Из-за этого не стали рассматривать вариант доплаты на месте за «всё включено». Бассейны грязные и сильно хлорированные. Детскую площадку пора обновлять. И за всё это- очень высокая стоимость.

Ответ Mediterranee Family & Spa Hotel
Dear Clients, everybody knowns that, when the holiday begins with some unforeseen events, the entire stay is compromised by unpleasant events that affect on the mood and disappoint expectations both on the place and towards people who try to be useful to find a solution. This is one of those cases in which, unfortunately, the hotel in question is the valve to vent. The fact of having lost a day of vacation (problem with the car) has already been enough to ruin the beginning of a long-awaited vacation. Despite the fact that at the time of booking we sended you an e-mail to confirm the exact number of persons of your reservation (never denied by you), at the time of check in, instead of being in four, you presented in six. It´s obvious that the reception staff have tried to find another solution to accommodate you all offering you a larger room and also to give you the possibility of not lose the money already paid. It´s therefore consequently obvious that the larger accommodation and two more people required the payment of a supplement. Everything was also amply explained to you by the Booking.com customer service that, just like us, have worked to solve the problem by helping us with your language since even english was not effective for clarification. The fact that you knew that you could opt for an all-inclusive upgrade on site suggests that you were aware that the drinks are not included in the half-board treatment. In addition, it appears from the attendance list of the dinner service that you were always present in the restaurant room and for this reason it´s difficult for us to believe that any kind of food for all six evenings hasn´t met your tastes. At this point it seems useless to continue arguing about other things ... . If you no longer intend to return to us, we are happy the same; the most important thing is that you return to Bibione ! Our best regards, Mediterranee Hotel Team P.S .: just a little good advice for the future: when booking, always indicate the exact number of people and you´ll avoid unpleasant misunderstandings.