Hotel Central Basilica

Расположение просто идеальное, очень понравилась планировка номера. Ремонт хороший, персонал просто отличный, всегда поможет и подскажет. Завтраки 5+ много всего, все очень вкусно. В этот отель стоит ехать ради расположения. Очень довольны этим отелем, есть небольшие недочеты, но в целом все было прекрасно

Глобальных претензий к отелю нет. У нас был люкс и хотелось бы все таки видеть более качественные одеяла и подушки. Не было халатов и тапочки нам пришлось просить самим. Были еще мелочи, но они забылись на фоне общего хорошего впечатления

Ответ Hotel Central Basilica
Dear Busurina, thank you for sharing your experience with us. We are so glad that you liked our Suite and we hope you loved it's breathtaking view as well. Thank you for highlighting our renewed buffet, we try to provide a wide selection of varied and fresh food to our guests on a daily basis. Our staff's goal is to provide an extraordinary experience for our guests and always be of help to them, and we are so happy that we met your expectations. We are happy to inform you, that the bed toppers are cooming soon for our guests maximum comfort, and we also added new pillows so our beds are topped with 8 of them and our linens are brand new as well. We also provide different type of memory foam pillows at the Front Office. We only provide bathrobes on request, but the slippers are already among our basic services and you will find them in the closet. We are very proud that we have already been able to introduce these many services and will be able to report on new ones soon. We wish you the best, and we hope we can welcome you soon. Best regards, Anita Palotás Receptionist

Расположение. Хороший завтрак.

Номер очень тёмный, т. к. окна были во двор.

Ответ Hotel Central Basilica
Dear Tatiana, I would like to thank you for sharing your lovely review about your stay in our hotel and thank you so much for the maximum rating. It is so delightful, that you enjoyed our renewed breakfast buffet, and that you highlighted our central location. If you had indicated your concerns with the state of your room with our staff, they sure would not have hesitated to solve this situation for you. If our Standart rooms were not to your taste, please try out our Deluxe rooms instead with the view to the Basilica. Next time, we will be happy to help you to find a room suited to your preferences even on the spot, as we always handle guest requests flexibly. I hope that we will have the opportunity of welcoming you back soon. Best regards, Anita Palotás Receptionist

У отеля великолепное расположение, большие номера ( 2 комнатный) , два санузла в номере . Удобные кровати( не мягкие) . Наличие чайника и чашек. Продумано наличие жалюзи для защиты от утреннего света .

В момент заезда не работал лифт и мужу с больной спиной пришлось нести чемодан по лестнице на 3 этаж. Вид был прекрасный из номера на Базилику , но спать ночью она мешала , переехали в другой отель. Не очень чистый ковролин в номере.

Ответ Hotel Central Basilica
Dear Sukharev, thank you for sharing the experiences of your stay in Hotel Central Basilica ****. We are pleased to hear that you were satisfied with the comfort and equipment of our rooms. Unfortunately, until the mechanic's arrival we had to close the elevator down for few hours to guarantee the safety of our guests, but our priority was to fix the device as soon as possible and of course to provide a high level of service. The Basilica, as one of the main attractions of Budapest, is illuminated in the evenings, therefore in addition to curtains, the windows are equipped with electric shutters so that any light from the street can be excluded from their room. Next time, please let our colleagues know at the Front Office if anything might bother you, we would have found a solution for your inconvenience. Our staff's goal is to provide an extraordinary experience for our guests and always be of help to them. I truly hope that, despite the above, your city break was satisfactory and you left us with nice memories. We wish to get a second chance to welcome you back and prove you that we are absolutely worthy of our high hotel classification. Best regards, Ádám Ámann Front Office Manager

Отель действительно отличный. Расположение идеальное: дойти пешком можно до проспекта Андраши, улицы Ваци, Дуная, Парламента. Метро, автобус в аэропорт также в пешей доступности. Место выгодно для туриста. Номер был огромный, чистый и тихий, несмотря на центр и колокола Базилики Святого Иштвана. Окна выходили во двор-колодец. Очень красиво оформлен интерьер: на постельном белье логотип, приглушённые цвета. Картины мне, кстати, понравились. Они отражают городской стиль и хорошо вписаны в интерьер отеля. Туалетные принадлежности все есть и они неплохого качества. Полотенец много. Персонал готов ненавязчиво помочь в решении всех проблем.

Такого нет.

Ответ Hotel Central Basilica
Dear Elena, thank you for taking your valuable time to share your detailed feedback about the benefits of our hotel location. It's wonderful, that our rooms were up to your standards. We are really grateful for the maximum score! We promise you to do our best to continue to provide the same level of service. I sincerely hope that you will take your time during your next visit to Budapest and visit us again, we will always wait you with the same, high quality of everything. Kind regards, Tímea Zsalakó Director of Sales

Месторасположений, номер (речь идёт про люкс)

халаты, тапочки принесли после звонка сразу, также пополнили шампуни и гели, так как было пусто. В душевой кабине некуда ставить свои банные принадлежности, также некуда вешать халат и полотенце.

Ответ Hotel Central Basilica
Dear Kamo, thank you for sharing your experience with us. We are so glad that you liked our Deluxe room and it's breathtaking view as well. Our staff's goal is to provide an extraordinary experience for our guests and always be of help to them, and we are so happy that we met your expectations. Let me kindly inform you that we only provide bathrobes on request, but the slippers are already among our basic services and you will find them in the wardrobe. We appreciate your remarks about the lack of hangers, I will forwart this to our management so they can think about a solution, but in the meantime two towels can be fit on our towel rail where they may be preheated as well. We wish you the best, and we hope we can welcome you soon. Best regards, Anita Palotás Receptionist

Отель превзошел ожидания, был очень тихий номер, отличный интернет, хороший завтрак. Тепло в номере, хорошая ванная. Отель уютный и в номере очень комфортно. Есть чайник, кофе и чай. Ставят воду в бутылках каждый день. Персонал очень дружелюбный. Отличное расположение: рядом станция метро, автобусная остановка, автобус из/до аэропорта, в шаговой доступности основные достопримечательности, хорошие кафе, рестораны, магазин Lidl, рождественская ярмарка. Спасибо за прекрасный отдых!

Такого не было. Не разобралась с телевизором, и толком не поняла, есть тв или нет, но мне было и не нужно.

Ответ Hotel Central Basilica
Dear Tatyana, it is wonderful to see that we met your expectations! Thank you so much for your high review points and for recommenting us! We will continue to maintain our standards and we will even try to improve it with our new services. In relation to your TV program issue I kindly advise you that our colleagues at Front Office are always happy to assist you. Currently we offer 11 foreign language channels besides the hungarians, and if you turn on the television you can switch between the channels with the program buttons on the remote. We wish you all the best, and we hope we can welcome you soon. Best regards, Anita Palotás Receptionist

Распложение. Легко нашла. Удобная кровать. 1 ночь пережила. Вызвали такси в аэропорт.

Номер маленький. Я останавливалась одна, поэтому норм. Вдоем тут не развернуться. Очень шумная вытяжка в ванной, даже с закрытой дверью. Мне дали номер на 2ом этаже с видом во двор за счет этажа на пластиковые крыши. В целом на 3ку тянет, а не 4 звезды.

Ответ Hotel Central Basilica
Dear Natalia, thank you for sharing with us your experiences in our hotel. We are glad that you found us easily and that you are satisfied with our services. Let me kindly inform you that we provide different room types with different sizes. Next time please try out our Deluxe rooms with a wiev of Basilica. Also, after using the bathroom, the extractor works for a few more minutes, after which it switches off automatically. We apologize if it's noise has bothered you. I hope that we will have the opportunity of welcoming you back soon. Best regards, Adrienn Rapcsák General Manager