Violetta Hotel

Близо до плажа. Спокойно и прохладно. В близост има много магазини и заведения. На тази цена едва ли ще се намери нещо по-добро в Ираклио.

Завтракали в номере. В номере были чайник, холодильник, посуда.

Расположение – нам надо было переночевать недалеко от аэропорта, с этой точки зрения все ок.

Кошмарный сервис. Приехали – на ресепшене пусто, висит табличка с советом обращаться в соседний ресторан за регистрацией, пришлось с чемоданами идти метров 200. На месте выяснилось, что номер стоит не 40 евро, как было обещано на букинге, а 40 евро и 50 центов (мелочь, но неприятная). В 4 утра у нас отключился кондиционер – видимо, перегрелся, спать было просто невозможно. Спустились на ресепшен за помощью, а там никого, из отеля выйти тоже нельзя – на ночь хозяева закрывают гостиницу на ключ. Как покинуть это жуткое место совершенно неясно. Отчаявшись, попытались уснуть с открытом окном, а рядом находится ферма, в 5 утра начали кричать петухи, чуть позже – проснулись козы. Еще комаров очень много, хорошо, что обратили внимание на это вечером и купили средство от комаров.

Ответ Violetta Hotel
Thank you for your rating and comments. We strongly recommend that before any booking takes place, please always read the hotel's policy and description, essentially. Firstly, we would like to underline that there are also sufficient signs located in the reception that explain what is also described in the hotel's webpage. We hold a family hotel, the main reception is located in the front of the premises were the pergola restaurant is. From the moment of your arrival there, we assisted and made all necessary actions to check you in. Perhaps you were displeased because at the same time we had to make another check in for the guests that arrived before you. Then, another thing which is obvious, is that the price is arranged and agreed by booking.com and that there is a clear tax of 0.50 cent per night stay that we fear you propably failed to understand. Further, you were given a fine room, with a sunset view and a fig tree shading it's balcony. The a/c functions properly without any problems, and no guest complained about a stoping or stalling. Propably you missused the remote control, which has some very basic and easy functions. Further, there is a clear line in the hotel's policy which explains that reception desk is staffed until 23.00. Also, the entrance door never locks and stays always open. Your implications have exceeded your imagination or you lack the skill of properly pushing or pulling a door in order to open it properly. Also, we really can not stop roosters from roosting early in the morning and goats also do goating sounds, we really can't prevent them from bothering your sensitive hearing. As we have said already, we make it clear in the description text, we are a country hotel, surrounded by open tracks of land. In any case, we wish that all the nightmares could look like the one night stay that you spent in our friendly, hospitable and convenient hotel.