Sirena Sunrise 120

Расположение комплекса. Бассейн. Соседи. Наличие парковки. Тишина в вечернее время. Наличие приставки с ютубом.

Не очень чистая посуда при заезде. Слабо работает кондиционер в детской комнате. Маленький напор воды в душе. Окна спален выходят на дорогу. Не удобно, что кондиционер имеет таймер работы на 2 часа. Ночью наступает духота. Приходится включать таймер заново. Матрас на двуспальной кровати пора менять, пружины чувствуются.

Ответ Sirena Sunrise 120
The Air Conditioners are normal to have timers in Cyprus. Without it guests leave them on all day and Night irrespective of if they are in or out. However Guests are never left without Air Con. They can reset the timers after 2 hours to start them again. Thankyou for the Mattress information, we will investigate it. New Mattress has been purchased now. Thanks for bringing to our attention.

Почти все.

Ответ Sirena Sunrise 120
Thankyou so much for staying with us, Brilliant guests

В апартаментах есть все необходимое. Расположение удобное. Депозит, оплаченный при въезде, был возвращён при выезде без проблем. Очень хорошо работают кондиционеры. WiFi отличный. Посуды на кухне достаточно и для готовки и для сервировки. Хотя многое старенькое, поцарапанное, со сколами.

По всей видимости, до нас в апартаментах долгое время никто не жил, потому что было невероятно грязно. И грязь по большей части не от прошлых жильцов, а из-за запущенности жилья: пыль толстым слоем на вентиляторах, которая разлетается по всей комнате при включении, пыль по всем плинтусам, под кроватью, за кроватью, на мебели и стульях. В пылесосе полностью забит пылесборник мусором прошлых уборок, стиральная машина в остатках порошка и плесени (внутри блока для порошка), электрический чайник грязный внутри и снаружи. Поскольку помимо оплаты аренды с нас взяли 55€ за уборку, такая грязь была вдвойне неприятным обстоятельством. Хозяин апартаментов в ответ на претензию и фото ответил, что это незначительные недочеты и он готов прислать повторную уборку. А в 55€ входит только чистое постельное белье и полотенца. Но поскольку все апартаменты уже в наших вещах, я была вынуждена отказаться от доп уборки и прибирались сами. да и смотреть как снова размазывают грязь по углам не хотелось. В одной из спален, где раздельные кровати, под каждой кроватью что-то лежит: стремянка и матрасы какие-то. Кровати в обеих спальнях скрипят. Нет москитных сеток на окнах и балконных дверях, а кошки и разные насекомые рядом есть. Но открывать окна все равно не приходилось так как и те что выходят на улицу (из спален) и те что на бассейн (из гостиной) не открыть из-за шума снаружи. Напор воды в ванной слабый. Кухонные ножи тупые.

Ответ Sirena Sunrise 120
Thankyou for staying with us. It is unfortunate that we have to call some guests ( Professional opportunists ) Within one hour of Checking in the guest found some minor faults and exaggerated the issue and requested the money back for cleaning. First of all we didnt charge extra for cleaning from guest when they checked in, , it was in the price that they had paid already when they booked. The cleaning charge is for Washing the sheets, the Towels, cleaning the apartments before and after guests check in and preparing it for the next guest, not only for cleaning which was all delivered. This is a Holiday season and the apartment is cleaned every few days when guests check in or out. This guest was on a mission to get some money back. We have excellent feed back from other guests, just check out other reviews. Who in the right mind would climb to check above the ceiling fans to see if there is dust or not, or who would complain for soap deposit in the washing machine soap trya where they know there will be some soap. Or who would complain about dust in the vacuum cleaner ( Where dust is supposed to be ) In any event We offered the guest to clean the areas she complained about but they didnt want to as they were worried about their belongings. We then offered to clean the apartment in their presence but again they refused. they were not interested in cleaning. They said They will clean it themselves but when they left nothing was done. The beds were moved around and out of place, guests were deliberately looking for something to complain. The step ladder and additional folding beds are placed under some of the beds for guest use, they are not in any way interrupting the guest use. The Noise is other guests enjoying the pool outside. The balcony is facing the pool which is the feature of this apartment where most guests like it as they can keep an eye on children swimming whilst they enjoy a drink on the balcony. We have NOT advertised the windows to have Nets so guest was aware of that but yet they complained. The Cats and dogs that they complain about ? come on lets get a petition to clean Cyprus from Cats :-) what are supposed to do, kill all the cats ? We have placed some Ant traps around the apartments and sprayed the area, however from time to time there may be occasions when they come through over night, This is a hot country and like any other country or location or apartment we will may get attacks, we do not neglect them. Prior to check-in the guest rented the complex next to ours, so they knew about the cats in the are, not sure what they are complaining about. I wonder why they moved from the complex next to us to ours ( Did they try claiming money back from there too ?) I wound not rent it out again to this guest and would recommend other properties not to do so either. We try to be reasonable for complaints and work with guests but when we detect money making opportunists we refuse . This is a deliberate attack on our hard work in keeping the apartment clean and safe for all guests to enjoy and will not tolerate any abuse.

Неплохое месторасположение, удобные кровати, на кухне есть всё необходимое. В шаговой доступности небольшой супермаркет где есть всё самое необходимое. Владелец всегда на связи, встретили на месте всё показали и объяснили.

Муравьи, в огромном количестве . Они абсолютно везде даже в спальне в кровати. Очень строгие правила посещения бассейна по времени с 8 до 20, в бассейне нельзя играть в мяч, плавать на матрасе, прыгать в воду. Штраф за нарушение правил 25 евро, правда сначала предупреждение. В прошлом году были в этом же комплексе у других владельцев и не было никаких проблем, вечером купались в бассейне и даже ночью. Я бы не рекомендовала для семьи с детьми и молодёжи .Слишком много непонятных правил, в отпуске пришлось ограничивать детей при купании в бассейне. Прекрасное место для людей постарше, кто ищет тишину и пассивный отдых на шезлонге.

Ответ Sirena Sunrise 120
Thank you for staying with us. We want all the guests to enjoy their vacation however like every establishment there are rules to follow. The Swimming pool rules are set by the complex and not the owners of the apartments. Swimming times are 8am to 8pm, Late Night swim is not allowed. These rules are for the safety of the guests and for insurance purposes. The rules have not changed for at least 5 years that we have been there, therefore what these guests are claiming about being able to swim last year late at Night is Not True. The rules are set out in the website for everyone to see. The rules were also emailed to the guests when they booked. There were notices in the apartment for not swimming after 8pm. The rules are also Displayed by the pool side The guest ignored swimming rules and they swam after 8pm and were reported by other owners and guests on the complex to the management and we had to take action. We cautioned the guest on the first occasion, They said they didnt realise it was past 8pm therefore they were aware of the rules. They ignored the cautioning and swam again the next night again. They were cautioned the 2nd Time and reported to Booking.com who also cautioned the guests. We want all guests to enjoy their stay and will do everything to make it pleasant but please help us to help you to enjoy it. Thankyou