Hotel Mirjana & Rastoke

отличные отель, удобно расположен.

немного пахло сыростью в ванной

Из плюсов - наличие велосипедов на прокат (обычные бесплатно, ebike за деньги) - если вы вдруг окажетесь в этом отеле, настоятельно рекомендую взять в аренду ebike и прокатиться по одному из велосипедных маршрутов (в округе их много и все размечено) - красивые виды и отсутствие машин вам обеспечено! Вокруг холмистая очень местность, на ebike будет сильно проще кататься. Единственный съедобный и красивый ресторан в окрестностях - ресторан Амбар в Растоке.

Из минусов - несоответствие фото на booking и действительности, очевидно фото делал супер профи, стараясь найти только выгодные ракурсы отеля. Отель стоит прямо на трассе - очень шумно и неуютно; благо окна комнат смотрят не на трассу, а в другую сторону на холмы. Дизайна у отеля нет, уборка плохая (у нас в номере не убрали грязную посуду), завтраки и вообще еда в ресторане несъедобная, все выглядит и ощущается колхозно, некрасиво, неэстетично. Нет рум сервиса вообще. В номере нет даже чайника для чая и кофе!! Чтобы заказать чай надо самому спуститься в бар. Нет тапочек и халата, нет твердого мыла(!!) и это в 4* отеле? Дешевая косметика. В ванной ледяные полы, не работает полотенцесушитель. Очень ОЧЕНЬ шумный вентилятор в ванной который включается автоматически и который невозможно выключить - из за него очень тяжело засыпать. До Плитвицких озер далеко - 30-40 минут на машине. Отель позиционирует себя как туристическое агентство, но нам не то что не было предложено вообще ничего, даже не рассказано о том какие у них есть экскурсии и что они предлагают. Менеджмент отеля вообще не заинтересован в клиентах! Ощущение что все отзывы на booking - купленные и ненастоящие, я бы выше 6.5 данному отелю не поставила, он никак не тянет на рейтинг выше 9.

Ответ Hotel Mirjana & Rastoke
Dear mr. Maksim, Thank you for your review. We are sorry that you were not satisfied with your stay at our hotel. As we read your review, it is clear that most of the things you have written is not true and it seems that there were just misunderstandings which happened because you have not asked for any of it. All our photos are up to date and they present all our interior and exterior as it really is. We are not located next to the highway, that is the main D1 road, the only one connecting Karlovac-Plitvice Lakes. Unfortunately we don't have a highway here. For most of our guests it is really convenient since it is easy to get to all of the most sights and places in the area. Sometimes it can get a bit noisy, but that is the reason why all of our rooms and balconies are facing our back side of the hotel which are opening a nice view over a big green field in the direction of the small village "Nikšić". We are sorry that you don't like the design of our rooms and our hotel, we dedicate a lot of attention to the design which is done luxurious and modern. We offer a very high standard of a la carte offer, for which we are very good known and our breakfast as well. We offer a big variety of fresh and local grown products, and a big variety of food choice. That we don't offer room service, that is wrong. Each room has a digital menu and you can simply order food at any time of the day from a huge offer just by calling the reception number - 2000. We are one of the rare hotels who is offering room service with no extra fee. We are sorry that you did not even ask us about it if you did not realise that by yourself. We have liquid soap in the room and all our cosmetics is branded and high quality. If you needed hard soap you could have asked the reception or houskeeping and we would provide it to you immediately. The heater(radiator) in the bathroom is working proprely, you just have to turn the wheel that is at the end of the heater and it will turn on. We don't keep it on the whole time since it would raise the whole temperature in the room, what would not be nice in summer period with warm days. The toilet ventilator triggers the sensor in the bathroom. It means that it will work once you enter the bathroom and once you exit it, it will stop after 2-3 min. We installed stronger ventilators since we wanted to make sure that there are no unpleasant odors from the bathroom in the room during your stay. Plitvice Lakes are 28km from our hotel. That is written right on the beginning of the description of our hotel. We are sorry but You should have read that or checked that before booking our hotel. Our travel agency Rastoke active is the biggest agency in the whole region offering a lot of activites in our own organisation and providing the best tips and helping with booking other free and paid activites in the whole region. If you had any questions you could ask at any time on the reception for help or tips. We also have all the details on our website, on the brochure in your hotel room. All our reviews are true and we are doing always our best to offer the highest possible quality and customer service to all our guests. Thank you and best regards Hotel Mirjana&Rastoke

Чисто и просторно. Приятный персонал

На парковке бывает трудно найти место для машины

Ответ Hotel Mirjana & Rastoke
Dear Andrejs, Thank you for your review. We are so happy that you had a nice time here with us! We really hope that you will visit us again in the near future. Best regards, Hotel Mirjana & Rastoke