Hotel The Celestine Ginza

Очень очень хорошая четверка Пробуйте завтраки!

Нет такого

Ответ Hotel The Celestine Ginza
Dear Sir or Madam, Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to share your experience with us. We hope you do not mind us writing back in English. We are delighted to learn that you enjoyed many aspects of your stay including our restaurant GINZA CASITA. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. Thank you for the lovely review, we look forward to welcoming you back in future. Front Office Manager

Новое здание, свежие номера. New hotel

1. Отвратительная шумоизоляция. Невозможно спать, если окна номера выходят на центральную улицу - рядом бары и под окнами постоянно громкий смех, крики и это даже в том случае, если ваш номер на четвёртом этаже. 2. Услуги СПА - у отеля, как оказалось, нет своего и они пользуются услугами массажных салонов. Вы договариваетесь, например, на 21.30, по телефону вам сообщают, что вы не можете изменить или отменить запись. Затем никто не приходит, никто не звонит вам, а затем через несколько часов вам наяинают звонить на мобильный и в номер с требованием прояснить ситуацию. Прияем в номер звонит ресепшен отеля и по 50 раз на плохом английском задаёт одни и те же вопросы. 3. Завтраки скудны, а сам ресторан не соответствует уровню 4 звезды и тем ценам, которые в меню. Выражается это в том, что бармен не умеет делать коктейли и даже если у него не получается, то он все равно вам включит их в счет. Само меню очень ограничено, ну про вкус не могу говорить, тут у всех мнения разные, но мне не очень понравилось. 1. Disgusting sound insulation. It is impossible to sleep if the room Windows overlook the main street - near bars and under the Windows constantly loud laughter, shouts and this is even if your room is on the fourth floor. 2. SPA services-the hotel, as it turned out, does not have its own and they use the services of massage parlors. You agree, for example, at 21.30, on the phone you are informed that you can not change or cancel the record. Then no one comes, no one calls you, and then a few hours later you are reminded to call your mobile and number with the requirement to clarify the situation. At the same time, the hotel reception calls the room and asks the same questions 50 times in bad English. 3. Breakfasts are scarce, and the restaurant itself does not meet the level of 4 stars and the prices that are on the menu. This is expressed in the fact that the bartender does not know how to make cocktails and even if he does not succeed, he will still include them in

Ответ Hotel The Celestine Ginza
Dear Sir or Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We hope you do not mind writing back in English. We are sorry to hear that our service did not meet your expectations for this time. We realized that we need inspect our service standard and try our best to improve it. Your feedback has been shared with the team to review our current selection for our improvement. We believe that your comment will help other overseas guests to look for accommodation in Ginza Tokyo. Once again, we appreciate your feedback and hope to have the opportunity to welcome you back should you consider a future visit. Front Office Manager

Понравилось местоположение отеля, недалеко от Гинзастрит, в то же время в спокойном месте, неплохой завтрак

Отвратительный вайфай

Ответ Hotel The Celestine Ginza
Dear Sir or Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We hope that you enjoyed the location of the hotel which is set in an excellent location in central Tokyo, which is quite convenient to go to main sightseeing spots by walk and train. Our front desk is always ready to assist guests with transportation needs. On the other hand, we are sorry to hear that you felt uncomfortable with our Wifi service. If you have any concerns or an unpleasant indicate, please feel free to contact the front reception. We will continue our efforts to give guests more pleasant stay with every aspect. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit. Front Office Manager

Замечательное местоположение, очень приветливый персонал , готовый откликнуться на любые пожелания Номера небольшие, но очень грамотно спланированные, все удобно .

Ответ Hotel The Celestine Ginza
Dear Sir or Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We hope you do not mind writing back in English. We are glad to hear that your stay in general was satisfactory. Regarding our service, we are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. Thank you for the lovely review, we look forward to welcoming you back in future. Front Office Manager

Отличный современный отель в пешей доступности от ж/д станции Токио и в центре Гинзы

Ответ Hotel The Celestine Ginza
Dear Sir or Madam, Thank you for having chosen at Hotel The Celestine Ginza and taking the time to share your experience. Regarding our service, we are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. We are very delighted to hear that your stay with us a great experience. We believe that your comment will help other overseas guests to look for accommodation in Tokyo. Thank you for the lovely review, we look forward to welcoming you back in future. Front Office Manager

Отличное местоположение, персонал супер отзывчивый и приветливый, помогли с бровью билетов, и даже пошли с нами в ближайший супермаркет, чтобы в автоматик их выкупить! На годовщину сделали и от руки подписали открытку. Потрясающий набор в ванной даже со средствами для лица.

Ответ Hotel The Celestine Ginza
Dear Sir or Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We hope you do not mind writing back in English. We are glad to hear that your stay in general was satisfactory, the comfort of our room, the quality of services and an excellent location. Regarding our service, we are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit. Front Office Manager

Неплохой отель прямо в центре Гинзы, высокая узкая свечка. Номера небольшие, но достаточные для городского отеля. Персонал приветливый. Здание современное, система «умный дом» в номере, оборудование всё новое. Приятно.

Ответ Hotel The Celestine Ginza
Dear Sir or Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We hope you do not mind writing back in English. We are glad to hear that your stay in general was satisfactory, the comfort of our room, the quality of services and an excellent location. With regards to the size of your room, we would appreciate your kind understanding for the room situation in the city of Japan, it would be grateful if you could try to stay a larger space room next time. We believe that your comment will help other overseas guests to look for accommodation in Tokyo. Thank you for the lovely review, we look forward to welcoming you back in future. Front Office Manager