Eco Green House Sanur - 100m beach

Останавливались на 5 ночей. Очень колоритный домик, со всеми удобствами. Хозяин очень отзывчивый и дружелюбный - на 2 день по нашей просьбе принёс смузимейкер НОВЫЙ, и постоянно спрашивал не нужно ли нам ещё чего-то для большего удобства. Огромный плюс это кулер с водой, который грел и охлаждал воду. До пляжа не 100 метров как написано, а как минимум 600, океан спокойный, но не чистый - ходили купаться на пляж отеля Mercure. Первую ночь было не очень комфортно спать, так как по стенам бегали маленькие гекончики, они немного пищать, но сущность их безобидна - они не кусаются))) потом уже привыкли, Азия ребята) В эту поездку мы были в трёхместах - это самое лучшее) В доме все продумано до мелочей, каждый вечер хотелось туда возвращаться. Рядом есть аренда байков, велосипедов и авто. До крупного супермаркета Arta Sedana пешком далековато, но мы ходили, есть немного ближе Popular , но он дороже. Такси от этого места выходило не дорого. Если будем на Бали снова - сюда вернёмся

Вилла с интересным интерьером, рядом есть аренда мопеда и кафе. Находится достаточно удаленно от центра, спокойное и приятное место. Неплохая цена и наличие минимально необходимой посуды.

При заезде хозяин опоздал на встречу на полтора часа, а потом сказал, что ключи всё это время были в доме. В квартире нет сейфа, хозяин не закрывает жилье, мотивируя это спокойным районом. Во время нашего проживания кончилась вода, хозяин так и не смог нам её предоставить. Также в плите закончился газ и нам пришлось ждать около часа пока привезут новый баллон. При выезде хозяин попросил нас выехать пораньше, в 11:30, но не пришёл и в итоге мы ждали его до 14:00. В доме было очень грязно, особенно грязным было постельное бельё. Также в квартире очень шумно, слышно как люди за окном разговаривают, как будто они внутри. Помимо этого каждые 30-40 минут пролетает самолёт, который очень сильно мешает спать. В доме живёт куча живности, которая лезет из всех щелей, коих целое множество.

Ответ Eco Green House Sanur - 100m beach
Dear guests 1--I arranged to meet the guests at 4.30 p.m. I informed them that I would wait until 4.40 p.m., and then I would need to go to an urgent doctor's appointment so I would leave the door open in case they were delayed. The guests arrived at 4.50 p.m. and entered the property without any problems. I came to say hello immediately after the appointment, at about 6.00 p.m., which was actually not necessary as we had telephone contact all the time. However, I always do it. The guests had not sent any messages informing me that they wanted to go out immediately after checking in. One text message would have been enough, and I would have notified them where the keys were. As mentioned earlier, I arrived at the property exactly 70 minutes after the guests checked in, and the keys had been in a visible place inside. 2--We do not have a safe at the property and there is no mention of a safe in the description of the equipment available at the property. 3--I live precisely 200 meters from the property and provide my guests with assistance if only I am in place. That is confirmed by other feedback received from them. 4--The bottle in the water machine ran down on Sunday, and, unfortunately, the company delivering water was not working on that day. I admit it is my fault that I had not ordered the right quantity before. I apologized to the guests for that and suggested buying a few bottles of drinking water enough for one day, which I would reimburse them for. The guests agreed to that suggestion. The cost of one 1.5-liter bottle is 0.40 euro. 5--Gas in the cooker ran down on Sunday evening. The company replacing cylinders arrived 40 minutes after the guests reported the issue. 6--11 a.m. is the maximum checkout time. The guests asked for a late checkout, which I agreed to despite the difficulty related to the arrival of other guests on the same day. There was no agreement between me and the guests that I would come to the property. In fact, it would have been impossible as I was unable to be in Sanur at that time. When the cleaning company arrived, the guests were still at the property, waiting for me, which was completely unjustified in my view. The fact that the guests remained at the property after the checkout time prevented the cleaning company's service and delayed the check-in of the next guests. 7--I have been working with the same cleaning company and laundry for many years. As yet, none of our guests have criticized the cleanliness at the property. In most cases, I personally control the cleanliness before new guests' arrival. Cleanliness has always been and will be the most important thing for us. 8--The house is located in the most peaceful area of Sanur. No one has ever complained about people talking in front of the house, which may happen very rarely and only during the day. 9--Bali is one of the most famous tourist destinations in the world. Millions of people visit this place every year, arriving by plane. Compared to Kuta, Seminyak or Jimbaran, Sanur is situated relatively far from the airport. None of my guests have ever complained about heavy air traffic at night. There are plenty of villas and houses around. I live in the neighborhood as well, and air traffic is really not an issue. Most of our guests are families with children. 10-- Bali is a tropical island with extremely rich fauna and flora. Small local lizards (cicak), for instance, appear in each of the houses or hotels from time to time. They are friendly to people and move on the ceiling in search of mosquitoes and insects to eat, thus becoming useful. Nevertheless, I am sorry that your stay in Sanur was not successful, which I sincerely apologize for and wish you a peaceful journey back to Belarus. Yours sincerely, Coressy