Thaba Eco Hotel

Таки це еко готель. Є ферма зі страусами. Велика огорожена територія.

Ответ Thaba Eco Hotel
Dear Viacheslav, We trust you are well and we would like to thank you for choosing to stay at Thaba Eco Hotel. It is with great pleasure to learn of your great experience with us. We truly look forward to welcoming you back in the near future. Kindly note that we do have a dedicated Environmental team that is tasked to take care of all our facilities including the ostrich farm, we thank you for bringing it to our attention as we will definitely look into it and ways to improve the appearance of the farm. Thank you so much for taking the time to share your experience as it is highly valuable to us and it also assists us to improve our standards. Please stay safe. #Celebrating Life! Kind Regards, Thaba Eco Hotel

Красивые виды, вкусная еда!

Очень старый номерной фонд. Плохо работала горячая вода. В целом для такой цены (для ЮАР цена не маленькая, за 2 недели в стране мы останавливались во многих отелях), слишком старый номерной фонд (фото на букинге не соответствуют действительности, номера сильно старее). Если бы знали заранее - не поехали бы.

Ответ Thaba Eco Hotel
Dear Yana, We trust this finds you well. We would like to thank you for choosing Thaba Eco Hotel as your preferred hotel. It is with great pleasure to hear that you enjoyed the great views and the amazing food from our restaurant. It is unfortunate to hear that you did not enjoy the feel of our rooms and that you unfortunately encountered a hot water issue. We always have a maintenance team on site to assist with any abrupt issues that may arise as we understand that any sort of inconvenience is the last thing our guest would want to experience. Our maintenance team unfortunately did not receive a report of the issue, was it reported to Front Desk by any chance? The pictures on Booking.Com are the most recent pictures of our property. We have about 6 different room types and each room type photo is uploaded on site. There may have been confusion on the room type seen on Booking.Com to what was actually booked. We are however in the process of upgrading most of our rooms to hotel suites. Thank you for taking the time to share your experience with us as it is highly valuable and will assist us to improve our standards. #Celebrating Life! Kind Regards, Thaba Eco Hotel

Конечно, это шикарное место. Просторный чистый номер, красивый вид. Бесплатный мини бар в номере особенно порадовал. В целом, мы чудесно отдохнули, но общее отношение к гостям не отличается особым вниманием.

1) к сожалению, в ресторане больше внимание уделяется не гостям отеля, а посетителям ресторана. Нас очень плохо обслужили за ужином 2) когда открываешь в номере все шторы, чтобы впечатлиться панорамным видом, не рассчитываешь увидеть соседа в точно таком же номере напротив. 3) я просила номер на втором этаже домика, но ко мне не прислушались и дали номер на первом, хотя мы гуляли по территории и видели много пустующих домиков.