Villa Sol Roma

Хороший бассейн, симпатичный вид во дворе на гору. Приятный хозяин-пенсионер, похоже, что люди подрабатывают, сдавая свою виллу, в которой живут в течение остального года, на лето.

Основное: все очень старое: мы не притязательны к потертостям и духу старины, но здесь все именно старое: доска для резки продуктов пахнет так, что ее годами не меняли, чайник пришлось отмывать от налёта, который хлопьями выливался в чашку, постельному белью лет 30...первое, что встретило нас при заезде - острый запах затхлости. На кухне не было элементарных вещей: геля для мытья посуды, соли, перца...все-все необходимо покупать самим.

Ответ Villa Sol Roma
Thank you very much for your comments, which are of great help to us to improve day by day. We are very sorry for your lack of satisfaction with cleanliness. We kindly ask all our clients to contact us when this happens. We have a large team of both cleaning staff and maintenance technicians, not only during normal working hours, but also during emergency hours (including Sundays and holidays). Our goal, of course, is that cleaning is always very good and according to customer expectations. If unfortunately this is not the case (not only in reference to cleaning, but also if something happens related to maintenance, facilities, services, etc.), our second objective is to solve these details as soon as possible. But, for this, it is essential that customers notify us of the possible problem they may have detected. Without notification from the customer, we cannot act, which is a shame as we have the staff for it and could easily fix the potential problem or deficiency. Regarding the replacement of hygiene products, the following procedure has always been carried out: these are provided only at the customer's entrance. If you would like to provide us with any additional information regarding possible improvements, please let us know. Thank you. Silvia. Portvil S.L.U