Royal Gardens Paradise

Очень красивые апартаменты, красивые и удобные, всё необходимое было предусмотрено. Очень приветливая хозяйка

Громкая музыка до глубокой ночи

Дешевая обстановка, вокруг стройка, очень шумно, плохая звукоизоляция. Отсутствие стиральной машины.

Ответ Royal Gardens Paradise
Dear Olga, Thank you for taking the time to share valuable feedback from your recent stay with us. We do regret to hear that we did not meet your expectations. It saddens us to hear that your experience at our property was not to the standard we pride ourselves on. We have reviewed the specifics of your concerns and would like to make a few points: • We are sorry to hear that you believe that our furniture is cheap – would you like us to send you the bill stating the amount of the furniture cost which we are sure you will then see that we only provide high quality? • As you may understand we cannot do much for the construction site but in the summer season all construction work stops so there cannot be any noise coming from that direction. But to be honest, why would underrate us with such a comment for something which is out of our hands? • The building was built in 2019 with high building standards, unfortunately again we are sure you agree that it could not be our fault that the soundproof was not up to your standard. • Washing machine has never been listed as an amenity in our property so why would you give such a comment? But if you have requested such a service we would have been more than happy to provide laundry service. We are sure you can agree with us that based on other reviews service excellence is a priority to us, and we really do hope that you will consider trying us again in the future, to exceed your expectations. Best regards! Hotel Management and staff