Feronia Guest house

Отличное месторасположение: до всех основных достопримечательностей можно дойти в течении 5-15 минут. Рядом полно ресторанов и магазинов. Автобусная и трамвайная остановки в шаговой доступности. Просторная комната, есть все необходимое , хороший напор воды в душе, приличный завтрак и отзывчивый персонал. Общей кухней можно пользоваться в любое время : чай, кофе, хлеб, сыр,молоко,сок и т.п. в свободном доступе. Будем рекомендовать апартаменты своим друзьям. С удовольствием вернёмся. Особая благодарность администратору Милане. Всегда была на связи и очень помогала.

Поддон в душевой кабинке очень скользкий. Рекомендуем хозяевам апартов добавить резиновый коврик в душ во избежании недоразумений.

Ответ Feronia Guest house
Thank you for your kind words Alexander. We are happy that your stay in Rome was pleasant. We will take into consideration your words related to the bathroom. We will be happy to welcoming you again. Kind regards Milena

Локация. Сам номер ок.

Персонал! «Менеджер» милена, которая хамит , дерзит и нагло врёт. Менеджер милена отдала приказ работникам пересилить нас в другой номер, потому что они чтото там напутали, в этот момент я гуляла в городе. Мне даже не позвонили чтобы спросить можно ли зайти и брать/складывать мои вещи. Извиняюсь за подробности, но в комнате мы уже жили, были предметы личные,и тд. Когда я пришла мне говорят,у вас теперь другой номер, я собрала ваши вещи по комнате и перенесла. Хотелось звонить в полицию. Затем пришла менеджер милена, которая не знает что такое customer service от слова совсем. Держитесь от этого «отеля» подальше.

Ответ Feronia Guest house
Dear Valerija, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. The only correct thing you wrote in your review is that due to a human error you were given a key to a room that was not the one you had booked. We did you a favour to make a check-in at 11.00h and allowing you to put your luggage inside the room. Afterwards, our receptionist (who was on her first working day due to holiday replacement) realised that she made a mistake and phoned you to inform you of the error and ask for permission to move your luggage, however, the phone was unreachable. In the meantime, the guest who should have occupied the room that had been mistakenly assigned to you had arrived at the hotel and our staff needed to move your close suitcases to the other room. Because of this small problem when you returned to the hotel you was furious and accused us of horrible things – ‘’hotels like ours are not even in Africa’’, Racist Insults, we stole your belongings, you would have called the police, you did not want to pay the city tax. Your insults are not pronounceable. The owner of the hotel had to intervene and he apologised to you for the problem. We tried to make up for our mistake by giving you a gift set of Italian products, but obviously, it was not enough. We gave you the possibility if you did not feel comfortable, of leaving the hotel and receiving your money back. Your request was to have money back and to stay free of charge. Obviously, the aim of your ‘’scene’’ was not paying. When you said you would call the police, the owner invited you to do it without any fear because he was sure of the honesty of the people who work in the hotel, at that point you realized that the arrival of the police could have created only problems for you and you decided not to call because nothing of your belongings was missing. The only way, left for you, to damage our reputation is to write a negative comment, but since we have hundreds of positive reviews from our guests, your comment and your vote qualifies only you and certainly not us. Milena

Удобное расположение, от всех достопримечательностей в шаговой доступности. Чистые номера, приветливый персонал.