Dimora Vernazza

Расположение удобное, по отношению к центру города.

Плесень на двери морозильной камеры холодильника, устойчивый запах плесени в апартаментах. Нас заселили в другой апартамент, не в тот который мы оплатили, но с похожей мебелью, поэтому мы не сразу поняли этот обман. Мы бронировали апартамент 100 м2, а этот оказался 85 м2, бронировали с садом и террасой, с этом их не было .. Когда поняли это, утром следующего дня, и стали требовать решения этой проблемы, управляющие просто перестали отвечать нам в WhatsApp и на звонки по телефону. Мы покинули апартамент, чтобы переехать в соответствующий нашему запросу, потому, что это был первый из 5-ти запланированных дней наших каникул. Деньги за оставшиеся 4-е дня нам не вернули.. Booking тоже с ними вопрос решить не смог ... таковы возможности на юге Италии. Будьте внимательны!

Ответ Dimora Vernazza
The guest arrived at 18:00 and had booked for 2 adults and instead came with 2 adults and 2 girls. As explained both to the guest (who did not speak our language and only a little English) and to the Booking.com operators on the phone due to a sudden technical failure to the hot water boilers we assigned an apartment to upgrade, higher than to the one booked, with 2 independent bedrooms with en-suite bathroom for both, independent heating in all bedrooms, large living room and kitchen with all accessories and utensils, at no additional cost. The assigned apartment is in any case a historic residence 10 meters away from the one booked and regularly in operation. So we have not only activated the services for free to accommodate the two unexpected girls but we have delivered an apartment of a higher category than the one booked for both comfort and services, completely independent and autonomous. As for the dispute on the presence of molds, this is absolutely not possible because the apartment is in use on booking, and is cleaned disinfected with specialized anti Covid procedures and is also sanitized with Ozone with special equipment to have the maximum possible sanitation. every guest change. Our staff is trained, specialized and personally guided by the owner Ms Desideria. Unfortunately, the guest is tendentious and is not telling the truth. In addition, our reviews on Booking.com speak for themselves !! As for the dispute, therefore, at the time of check-in we showed in detail the apartment that the guest has viewed and accepted and nothing was detected on the occasion. We also offered the guest a free 2-day stay voucher and free breakfasts (not included in the cost of the stay itself). We have been carrying out this hospitality business for over 6 years and we have never met such unfair guests. Southern Italy and in particular Salento are renowned for their welcome and hospitality and our residences in particular have been frequented for years by guests from all over the world who applaud cleanliness, hospitality and services. Guest reviews speak for themselves. Dimore di Lecce Hotel Manager Desideria