prizeotel Hamburg-City

Удобное место в городе, не плохие завтраки. Кровать удобная.

Ковёр в номере грязноват. Если включить свет в ванной, становится светло в комнате, ночью это не очень удобно.

Ответ prizeotel Hamburg-City
Thank you for your visit & your feedback, dear Viktoriia! ???????? We're glad to hear that you had a pleasant stay with us. At the same time, we're very sorry that your carpet was stained. ???? At the moment we're exchanging the carpets in our rooms one after another. Even though some stubborn stains won't disappear even after a long power scrub, we want to assure you though that our housekeeping team is always thoroughly cleaning every room to our standards before we release the rooms for occupancy! However, on your next visit, your carpet will be spotless again! ???? We wish you a wonderful Sunday and would love to see you again soon! ???? Many greetings, your team prizeotel

Отель новый, чистота и порядок. Завтрак отличный, недорогой бар, быстрый WiFi.

Несколько далеко от центра, до ближайшего заведения 10мин пешком.

Ответ prizeotel Hamburg-City
Thank you for your visit & your kind review, dear Maksim! ???????????? It's fantastic to hear that you had a pleasant stay with us! ???????? ..and it would be even more fantastic if we'd get to see you again soon! ???? Also, think of us if you ever feel like visiting Bremen, Hannover, Munich, Erfurt or Bern! We're gladly there for you in those cities as well! ✌️As far as our location is concerned, our prizeotel Hamburg-City is a short 10-minute walk to the central station from where you have access to an easy to use public transport system which will bring you most anywhere you would like to go. You can also reach the central station from one of the nearby bus stops, which we're always more than happy to assist you with directions. ???? Wishing you an amazing week, your team prizeotel

Интересный дизайн, неплохие завтраки, есть блинчики.

Район, вечером страшно.

Ответ prizeotel Hamburg-City
Hi Lika! Thank you for taking the time to share your impressions here with us! ???????????? We're glad to hear that you had a pleasant time staying with us in Hamburg. ???? At the same time, we're sorry to hear that you didn't feel quite at home here in Hammerbrook. Hammerbrook is the name of the neighborhood we are located in. At the moment, we mainly have commercial and residential buildings here. The area is developing rapidly. But you have to worry about your safety as much or as little as in most other parts of Hamburg. We're not in a dangerous area. If there's anything we can do though, next time, to make you feel more comfortable, please don't hesitate to let us know and we'll do our best to make you feel safe & at home. ???? We'd love to see you again! ???? Wishing you a great evening, your team prizeotel

Завтрак разнообразный

Не понравился непрофессионализм персонала. Из за ошибки при заселении на второй день проживания мой ключ от номера заблокировали, на вопрос в чем дело сказали что я не оплатила свой номер. Мы конечно разобрались. Но я оплачивала наличными и никакого подтверждения оплаты мне не дали сразу. Поверила порядочным немцам. Как доказывать не понятно.. Буду впреть требовать чек. Так же, я проживала в двухместном номере, с двуспальной кроватью одна. Мне показалось странным что и одеяло и подушка были в количестве одной штуки. Одеяло маленькое, мне было не комфортно спать. В номере прохладно, в санузел тоже не комфортно - пол холодный. Цена слишком завышена, возможно из за футуристического дизайна, который слабо влияет на качество проживания.

Ответ prizeotel Hamburg-City
Hi Irina! We're very sorry to hear that you weren't satisfied with us. ???? If there's any reason for complaint we take it very seriously and do our best in order to find out what exactly went wrong. We talked to our team and they also explained their point of view to us. Upon arrival, you paid for the first night of your stay. Therefore, your keycard automatically only got activated for the first night. When you came back down to our reception desk, our team had to ask you for the open amount for the second night in order to activate your keycard for another night. Even though you paid in cash, we can - of course - always track the payment in our system. We're very sorry though, should you not have received an invoice right away. If you still need an invoice, please let us know and we'll gladly send it out to you. As far as our rooms are concerned, all our rooms do look the same and are also equipped with a double bed. Depending on the amount of single/double room requests, we decide each day individually how many (and which) rooms are going to be prepared for one/two guests. For sustainability reasons, our single rooms come with one pillow/blanket. We're always gladly there for you though, if you'd rather like a second pillow or blanket. Just let us know. Also, we're sorry that your room wasn't as warm as you would have wished for it to be. Since every person has an individual comfort temperature, each guest can set up their room temperature individually using the A/C. In addition, our bathrooms come with underfloor heating. If you have any questions regarding how to use the A/C or the underfloor heating, our team at the reception desk is always gladly there for you. Our prices depend on demand. You paid a rate of 97.14 Euros per night for a single room, including breakfast. From a personal perspective, we can absolutely understand that this isn't necessarily a tiny small price. For Hamburg, that's incredibly favorable though. You stayed with us from Friday to Sunday. Usually, our hotels are fully booked on weekends and the rooms are therefore more expensive. You also have to consider that Hamburg is one of the most visited cities in Germany. Accordingly, hotel rooms are in great demand. Another point is that we are very close to the central station. All these are factors that influence the price. Hamburg is an expensive place... but also an incredibly beautiful one.
 ???? We're really really sorry to hear that you weren't happy with us. Nevertheless, we hope you had a good time in Hamburg. Wishing you a wonderful week, your team prizeotel

На завтраке я попросил безглютеновый хлеб, и мне его испекли!!!

Ответ prizeotel Hamburg-City
Hi Oleg! It makes us happy to hear that we could make you happy! ???????????? Thank you very much for your amazing review as well as your visit to Hamburg! ???? Enjoy your weekend & come visit us again soon! ???? Also, we're always happily there for you in Bremen, Hanover, Munich & Erfurt and very soon we'll be opening many more prizeotels in great cities like Bern, Dresden, Münster, Berlin, Antwerp & Vienna! ???????? No matter where - we're looking forward to seeing you again! ???? Best wishes, your team prizeotel

Всё понравилось, тихо, спокойно. Чисто.

Пару человек из персонала (((

Ответ prizeotel Hamburg-City
Hi Viktoriia! We hope you're doing great and having a wonderful start into the week! ☀️Thank you for your kind feedback as well as your visit to Hamburg! ???????? It's nice to hear that you had a pleasant time staying with us. ???? At the same time, we're very sorry to hear that you didn't feel entirely satisfied with some of our team members. Of course, we'll forward your review to them. If there's anything, in particular, that we can do next time to make you feel as comfortable as possible, please don't hesitate to let us know and we'll do our best to make you happy.❤️ We'd love to see you again! Wishing you a fantastic week, your team prizeotel

Все отлично, но завтрак очень однообразный, хотя и сытный.

холодильник и чайник в номере не помешал бы!

Ответ prizeotel Hamburg-City
Hi Igor! Thank you for your great review & for staying with us in Hamburg! ???????????? It is true that we do not have a kettle or fridge in our rooms. On the one hand, it is because we are a 2-star economy hotel (even if you might not notice it at first glance ????). On the other hand, we renounce such additional elements in order to be able to offer our guests rather durably as favorable prices as possible. Instead, we decided to rather put our focus on our large and comfortable double bed, the 42 inch Apple TV, the music lamp, underfloor heating, super fluffy towels in our bathrooms, air conditioning and free high-speed WIFI. ???? You can find a wide variety of tee and coffee specialties at any time in our lobby lounge though. ???? We'd love to see you again sometime! Also, if you ever come to Bremen, Hanover, Munich, Erfurt or Bern ..think of us! ???? Wishing you a wonderful evening, your team prizeotel