Boutique Apartment Owned by Emperor Peter The Great With 2 Balconies & Jacuzzi

Хозяин знает, что не работает холодильник и в этом состоянии сдает апартаменты! Безумная грязь (смотрите фото), грязное постельное белье! Ужасный подъезд . После того как я отказался остаться, началось хамство и угрозы. А как только съехал, обвинили в краже полотенец , требуя денег ! Я много путешествую, но такое вижу впервые !!! The owner is well aware of the non-working fridge and nonetheless he rents the aparment! Awful dirtiness (photos attached), dirty and filthy bed-clothes! After I have refused to stay rudeness and threats began. And after I have left the owner accused me of stealing towels, demanding money! I’m travelling a lot and vey often, but I have never encountered such situation!

Ответ Boutique Apartment Owned by Emperor Peter The Great With 2 Balconies & Jacuzzi
Unfortunately there is always one guest. Please see all prior reviews to this for GENUINE feedback about the apartment. Yes, we were aware of the situation about the fridge and informed the guest it was not able to be fixed for their stay. It would need to be replaced with a new one which would require a few extra days (out of our control) for installation, which has since been installed. We did give the guest the opportunity to check out asap which they hesitated on. Only 8 hours after their arrival did they start complaining about other issues and assuming we were holding their money, staged photos (as shown) so we could refund them in full immediately. After these 'complaints' the guest contacted us demanding we refund them or pay for their new hotel. We informed them again that they can check out immediately and booking.com would refund them - no monies are given to the host until the end of a stay. We also know the state the apartment prior to guests arrival as we use and have been using a professional cleaning company for over a year now. This company always updates us with photos and any damages to the apartment. Also, as you can see in the photos this guest has provided, water had been used to stage photos. If it were as we have it set up for check-in , all locations would be dry and had there been wet areas from cleaning, it would've evaporated well prior to the guests arrival. After the guests checked-out, we found the apartment in terrible condition with red wine spilled on the mattress and missing 8 towels! We have viewed the building cameras and know no one else has been in the apartment prior or after this particular guest, so it's safe to assume who took them. We contacted the guest after finding this out and they refused to pay for damages and over the phone, threatened us with bad reviews and the staged photos. There is no reason for us to come up with false information, but we are happy we no longer have to deal with this guest.

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Ответ Boutique Apartment Owned by Emperor Peter The Great With 2 Balconies & Jacuzzi
Thank you for your review. Looking forward to have you back.