Larissa Cave Hotel

Отличное расположение в центре Ургюпа, вежливый персонал, прекрасная терраса на крыше, атмосферный, уютный отель.

Достался семейный номер без окон, за 4 ночи ни разу не убрались.

Ответ Larissa Cave Hotel
Hello Tatiana, We were very happy to see that you are satisfied with your stay in our hotel in general. On the other hand, first of all, we would like to know that we pay great attention to room cleaning. As a general procedure; after housekeeper cleans the room, I personally check the it again, and if I detect any poblem, this deficiency is covered by the housekeeper again. We want you to make sure that we have a sensitivity on behaif of our guests about this issue. In addition to that, as long as a hotel policy If our guests dos not request from us to enter the room, no one, including myself, can enter the room. While we were chatting if you had requested housekeeping service, you would be sure that your request for room care would be meticulously followed. I shared your comment with the housekeeper and had a meeting about it. While all hotel staff showed sensitivity in this regard, we were very upset to learn that you are not satisfied with housekeeping services. We take the necessary precautions to prevent others from experiencing your problems. Apart from that, as you know, our concept as a boutique hotel is on the cave room. In other words, when you make reservation on our web page, we offer authentic cave room service without windows and our rooms do not have any window as you may see from the pictures. However, there are also rooms with windows on our terrace and we would like to help you by booking these rooms for your next stay. We would like to believe that you will once again honor us as a guest. We will do our best to make your next experience unforgettable. With our sincere thanks and, Regards Hakan U. Hotel Manager

Персонал выше всяких похвал. Обходительные, вежливые. Спасибо им! У нас был номер-реальная пещера без окон. Это конечно, на любителя. Мы провели 4 ночи и было тяжеловато.

Старая сантехника. Освещение слабое. Плохо работала дверь в ванной и там было холодно. Я болела и запахи для меня были чересчур резкими, но в Турции это любят. Везде ароматизаторы и душистая вода. Еще не поняла сам городок Ургюп, до всех достопримечательностей надо ездить на транспорте. Читала, что это винный центр и здесь множество уютных винотек, где сидишь-пьёшь вино и слушаешь музыку, но по факту это обычный городок. Относительно расположения в Ургюпе: пару минут и вы на центральной площади. До смотровой минут 15. Вполне удачное расположение

Ответ Larissa Cave Hotel
Hello Natalia, First of all, thank you for choosing our hotel during your holiday in the magical nature of Ürgüp. We were very happy to see that you are generally satisfied with your stay in our hotel. On the other hand, considering your review, I would like to remind you that our hotel is a boutique hotel in cave concept. While somebody stay in this kind of hotel, it will experience to live in a cave which had kept in all the histories and life energies of ancient civiliations lived in vicinity of this area and feel the strength-softness-peace all together which is unforgettable. Our ro oms decorated with the materials that used nearly maybe 100 years before in order to let you experience what it feels like to live in the past and they all are working properly. Besides, I'm sure you'll also appreciate that the presence of a bright light such as daylight inside the cave will not be compatible with the ambience we are trying to create for you in the room. However, I want you to know that we have considered your evaluation. I have checked the lighting and plumbing to uncover if there was a system that did not work properly. On account of this situation, we would like to thank you for helping us checking the room to see if there are any problems. We would like to believe that you will once again honor us as a guest. We will do our best to make your next experience unforgettable. With our sincere thanks and, Regards Hakan U. Hotel Manager