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Отель
DoubleTree By Hilton Zanzibar - Stone Town
Я здесь был
адрес
90 / 90A Shanghani Street
Количество номеров: 58
12
Отзывыс Booking.com
Фотографии и информация об объекте размещения взята с сайта Booking.com
Наличие мест и цены
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Об отеле
DoubleTree By Hilton Zanzibar - Stone Town is located within 7 kilometres from the Zanzibar International Airport. This refurbished, historical hotel boasts rich and warm décor in a traditional Zanzibari-style and features hand-carved furnishings.
The classic rooms offer free WiFi and come complete with air conditioning, a flat-screen satellite TV and a laptop-sized safe. The modern bathroom has a shower, hairdryer and bathrobes. Extras include a small refrigerator and tea-and-coffee-making facilities.
At DoubleTree By Hilton Zanzibar - Stone Town breakfast is served and the à la carte restaurant offers guests a romantic atmosphere for dining. There is a tour desk and babysitting services available.
Our guests have access to the neighbouring swimming pool at no extra cost.
Stone Town's historical attractions such as the Sultan’s Palace, House of Wonders and Old Fort of Zanzibar are 2.5 km away.
Особые условия
Пожалуйста, заранее сообщите DoubleTree By Hilton Zanzibar - Stone Town предполагаемое время прибытия. Вы можете использовать поле «Особые пожелания» при бронировании или связаться с объектом размещения напрямую — контактные данные указаны в вашем подтверждении бронирования.
При регистрации заезда необходимо предъявить действительное удостоверение личности с фотографией и кредитную карту. Пожалуйста, примите во внимание, что выполнение особых пожеланий не гарантировано и может потребовать дополнительной оплаты.
Транспорт
Трансфер
Для заказа трансфера до отеля вы можете воспользоваться сервисом KiwiTaxi.
Трансферы в Занзибар
Показать трансферы из ЗанзибараПопулярные направления | ||||
| Zanzibar | Занзибар | от 2682 p. | показать | |
| Кендва | Занзибар | от 5663 p. | показать | |
| Нунгви | Занзибар | от 5663 p. | показать | |
Другие направления | ||||
| Падже | Занзибар | от 5663 p. | показать | |
| Пвани-Мчангани | Занзибар | от 5862 p. | показать | |
| Марамби | Занзибар | от 5862 p. | показать | |
| Фукучани | Занзибар | от 5961 p. | показать | |
Услуги
Питание и напитки
- Ресторан
- Доставка еды и напитков в номер
- Бар
- Завтрак в номер
- Упакованные ланчи
- Снэк-бар
- Специальные диетические меню (по запросу)
- Детское меню $
Услуги бизнес-центра
- Конференц-зал/Банкетный зал $
- Факс/Ксерокопирование $
Стойка регистрации
- Круглосуточная стойка регистрации
- Ускоренная регистрация заезда/отъезда
- Сейф
- Экскурсионное бюро
- Камера хранения багажа
- Услуги консьержа
- Выдаются счета
Бассейн и оздоровительные услуги
- Фитнес-центр
Зоны общественного пользования
- Терраса
Разное
- Номера для некурящих
- Номера/Удобства для гостей с ограниченными физическими возможностями
- Лифт
- Курение на всей территории объекта размещения запрещено
- Кондиционер
- Места для курения
Транспорт
- Трансфер от/до аэропорта
- Прокат автомобилей
- Трансфер (за дополнительную плату)
- Трансфер от/до аэропорта (платный)
Спорт и Отдых
- Рыбная ловля за территорией $
- Каноэ за территорией $
- Дайвинг за территорией $
- Ныряние с маской и трубкой за территорией $
- Пешеходные экскурсии $
- Экскурсия или презентация о местной культуре $
Развлечения и семейные услуги
- Няня/Услуги по уходу за детьми $
Услуги уборки
- Прачечная $
- Химчистка
- Услуги по глажению одежды $
- Пресс для брюк $
- Дневная уборка номера
Сервисы
- Интернет
- Wi-Fi
- Бесплатный беспроводной доступ в Интернет
Безопасность
- Круглосуточная охрана
- Охранная сигнализация
- Датчики дыма
- Видеонаблюдение в местах общего пользования
- Видеонаблюдение снаружи здания
- Огнетушители
Уборка
- Используются чистящие средства для защиты от коронавируса
- Стирка постельного белья, полотенец и вещей гостей выполняется в соответствии с местными нормативными требованиями
- Дезинфекция жилья проводится перед приездом каждого нового гостя
- Гости могут отказаться от уборки
Еда и напитки
- Соблюдается физическое дистанцирование в обеденных зонах
- Еду, которую подают в объекте, можно заказать в номер
- Все тарелки, стаканы, столовые приборы и другая кухонная посуда продезинфицированы
- Контейнеры для еды во время завтрака
- Доставляемая еда надежно упакована
Обеспечение безопасности
- Соблюдаются все протоколы безопасности, принятые местными властями
- Нет предметов совместного использования (бумажное меню, журналы, ручки, газеты и т. д.)
- Антибактериальный гель для рук доступен в номерах и местах общего пользования
- Есть аптечка первой помощи
- Доступ к медицинской помощи
- Есть маски для гостей
Социальное дистанцирование
- Предусмотрен бесконтактный заезд и отъезд
- Можно заплатить без наличных
- Соблюдаются правила физического дистанцирования
- Предусмотрены защитные экраны или перегородки между сотрудниками объекта и гостями, где необходимо
Типы номеров
Кол-во человек
2Площадь номера
30м2Номер Делюкс с кроватью размера «king-size»
Кол-во человек
2Площадь номера
24м2Номер с кроватью размера «king-size»
от 13 522 руб.
Кол-во человек
2Площадь номера
26м2Двухместный номер с 2 двуспальными кроватями
от 13 522 руб.
Кол-во человек
2Площадь номера
32м2Люкс с 1 спальней и кроватью размера «king-size» - Для некурящих
Отзывы от Booking.com
шумно-все утро хлопали дверьми! мы сделали специальный запрос "день рождения" и на ресепшене мне его подтвердили, по факту не было ничего! при выезде запросили 5000 шилингов дополнительно объяснив это " комиссией" правительства!!! ужас
Ответ DoubleTree By Hilton Zanzibar - Stone Town
Dear Maxim, Thank you for taking the time to share your experience with us and for bringing your concerns to our attention. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations. I have passed on your comments to the concerned department heads, who have taken your comments to heart and are using them as a coaching conversation with their teams in order to not repeat the same. In regards to the infrastructure tax, every guest is asked to pay one dollar per person per night through the hotel. My apologies, if this has not been explained to you properly. We do hope to get a chance to host you again in the future for a more relaxing stay. Kind regards, Tony - Assistant Manager
Dear Maxim, Thank you for taking the time to share your experience with us and for bringing your concerns to our attention. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations. I have passed on your comments to the concerned department heads, who have taken your comments to heart and are using them as a coaching conversation with their teams in order to not repeat the same. In regards to the infrastructure tax, every guest is asked to pay one dollar per person per night through the hotel. My apologies, if this has not been explained to you properly. We do hope to get a chance to host you again in the future for a more relaxing stay. Kind regards, Tony - Assistant Manager
Удобное расположение, чисто, комфортно, очень вкусные завтраки, хорошее соотношение цена/качество.
Ответ DoubleTree By Hilton Zanzibar - Stone Town
Dear Irina, Thank you for choosing the DoubleTree by Hilton Zanzibar - Stone Town and for taking the time to offer your feedback. We are delighted to know that you enjoyed your stay and we hope to see you again on a future visit to Zanzibar. Kind Regards, Tony
Dear Irina, Thank you for choosing the DoubleTree by Hilton Zanzibar - Stone Town and for taking the time to offer your feedback. We are delighted to know that you enjoyed your stay and we hope to see you again on a future visit to Zanzibar. Kind Regards, Tony
отличный вариант на пару ночей
плохая шумоизоляция в номерах
Ответ DoubleTree By Hilton Zanzibar - Stone Town
Dear Evgeniya, Thank you for choosing the DoubleTree by Hilton Zanzibar - Stone Town and for taking the time to offer your feedback. We are delighted to know that you enjoyed your stay with us, and we hope to see you again on a future visit to Zanzibar. Kind Regards, Tony
Dear Evgeniya, Thank you for choosing the DoubleTree by Hilton Zanzibar - Stone Town and for taking the time to offer your feedback. We are delighted to know that you enjoyed your stay with us, and we hope to see you again on a future visit to Zanzibar. Kind Regards, Tony
Хороший номер, не старый
Тёк душ и была лужа в туалете, холодильник не работал, отель находиться в глубине улочек и от такси с чемоданами нужно идти пешком, но в принципе не далеко, но рядом есть отели поинтереснее
Ответ DoubleTree By Hilton Zanzibar - Stone Town
Thank you Viktor for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. The hotel, which is located in the heart of UNESCOs World Heritage Site is indeed due to Stone Towns infrastructure and narrow roads not accessible by car, however it is only a short walk from the car park. We hope you will consider staying with us in the future and allow us the opportunity to restore your faith in our hotel. Thank you again for taking the time and your feedback. Kind regards, Tony
Thank you Viktor for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. The hotel, which is located in the heart of UNESCOs World Heritage Site is indeed due to Stone Towns infrastructure and narrow roads not accessible by car, however it is only a short walk from the car park. We hope you will consider staying with us in the future and allow us the opportunity to restore your faith in our hotel. Thank you again for taking the time and your feedback. Kind regards, Tony
Полотенца ОТСУТСТВОВАЛИ, звонили на рецепшен ,чтобы принесли полотенца, принесли одно для тела, ног, лица и не первой свежести. номера душные и влажность превосходит всех санитарных норм, невозможно этой плесенью дышать в номере... Шумно ....на против Кухня ,которая не давала покоя( ночью стучат и кричат), ночью 10 мин работала ложная Пожарная Сигнализация, гости собрались у рецепшен, но из администраторов никто за ситуацию даже не извинился... У нас был раний выезд, просили завтрак собой! Дали: Круассан, кусок хлеба чёрного ( да- да, хлеба, не бутерброда)! бутылка воды.
Ответ DoubleTree By Hilton Zanzibar - Stone Town
Thank you Alexander for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. In reference to your comments about the missing room amenities, I would like to clarify the situation during your early morning arrival at our hotel, without booking for a guaranteed early check-in. As you have requested a room to take a rest and wait until your allocated room was ready, the staff went out of their way to accommodate your request. After informing you that certain items were not yet delivered to the room, you have agreed to stay in until your allocated room was ready for you. The false fire alarm was due to a malfunction and has been attended to right away, however as you might remember that our Night Manager, due to the language barrier, has apologised using Google Translate. We sincerely apologise for your experience with your packed breakfast, which has been shared with the respective department. Please rest assured, that corrective measures have been taken. Once again, that you for your feedback and we hope to host you again, once your travels bring you back to Zanzibar. Kind regards, Tony
Thank you Alexander for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. In reference to your comments about the missing room amenities, I would like to clarify the situation during your early morning arrival at our hotel, without booking for a guaranteed early check-in. As you have requested a room to take a rest and wait until your allocated room was ready, the staff went out of their way to accommodate your request. After informing you that certain items were not yet delivered to the room, you have agreed to stay in until your allocated room was ready for you. The false fire alarm was due to a malfunction and has been attended to right away, however as you might remember that our Night Manager, due to the language barrier, has apologised using Google Translate. We sincerely apologise for your experience with your packed breakfast, which has been shared with the respective department. Please rest assured, that corrective measures have been taken. Once again, that you for your feedback and we hope to host you again, once your travels bring you back to Zanzibar. Kind regards, Tony
Завтраки наверху хороши - даже сыр с плесенью и авокадо пюре есть. Кофе норм. Просторные номера. Классное расположение. В целом, твердо на 4ку.
Лифт сломался, ходили пешком ???????? После уборки однажды не оставили совсем полотенец, по запросу принесли через 20 минут 2 больших. Поздний выезд за 60$ до 18 часов, хотя отель полупустой.
Ответ DoubleTree By Hilton Zanzibar - Stone Town
Dear Maxim, We appreciate you taking the time to write and we are sorry to read of your underwhelming experience. We value all our guest feedback - both positive and negative - we are glad you enjoyed meals at our signature Roof Taarab Restaurant and the rooms, location of the hotel was to your satisfaction. On the other hand, we are very sorry for the disappointing experience you had after arrival and our guest lift had some technical issue that is now resolved. We also take your comments very seriously about the cleanliness of the room and I have informed our Executive Housekeeper of your valid remark and corrective measures have been taken to ensure this will not happen again. Looking forward to be of service to you again at any of our DoubleTree by Hilton hotel. Best regards, Mary
Dear Maxim, We appreciate you taking the time to write and we are sorry to read of your underwhelming experience. We value all our guest feedback - both positive and negative - we are glad you enjoyed meals at our signature Roof Taarab Restaurant and the rooms, location of the hotel was to your satisfaction. On the other hand, we are very sorry for the disappointing experience you had after arrival and our guest lift had some technical issue that is now resolved. We also take your comments very seriously about the cleanliness of the room and I have informed our Executive Housekeeper of your valid remark and corrective measures have been taken to ensure this will not happen again. Looking forward to be of service to you again at any of our DoubleTree by Hilton hotel. Best regards, Mary
Расположен в глубине, это и плюс и минус. Положительные стороны расположения в глубине - тише и нет суеты. Персонал всегда доброжелателен и готов решить ваши проблемы.
Расположен в глубине, поэтому проблема с парковкой. мы были на арендованном авто. у отеля есть своя парковка, очень небольшая и очень неудобная с точки зрения вьезда на нее.
Ответ DoubleTree By Hilton Zanzibar - Stone Town
Dear Tatyana, This is great to see that our hotel was conveniently located to allow you to take the best out of Stone Town and its surrounding. We have so many history to provide to our visitors that DoubleTree by Hilton decided to provide its Guests with its reputable quality of service within the famous quarter of the UNESCO world heritage. We hope this will leads you to come back again and to give us a chance to please you a second time. We are all looking forward to seeing you again soon. Best regard, Mary
Dear Tatyana, This is great to see that our hotel was conveniently located to allow you to take the best out of Stone Town and its surrounding. We have so many history to provide to our visitors that DoubleTree by Hilton decided to provide its Guests with its reputable quality of service within the famous quarter of the UNESCO world heritage. We hope this will leads you to come back again and to give us a chance to please you a second time. We are all looking forward to seeing you again soon. Best regard, Mary
Удобное месторасположение, самый центр старого города. Не большой, но комфортный и продуманный номер, как и вся гостиница компактная, но при этом всё удобно. Интересный ресторан на крыше. Могу рекомендовать эту гостиницу для тех, кто собирается посетить столицу Занзибара на один-два дня.
Номер был сильно прокурен.
Ответ DoubleTree By Hilton Zanzibar - Stone Town
Dear Mikhail, Thank you for taking the time to share your recent experience in DoubleTree by Hilton Zanzibar - Stone Town and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements. Kind Regards, Mary Deputy GM
Dear Mikhail, Thank you for taking the time to share your recent experience in DoubleTree by Hilton Zanzibar - Stone Town and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements. Kind Regards, Mary Deputy GM
Дизайн отеля, удобнейшая кровать, расположение, завтрак и вид на город с ресторана. Процедура регистрации заняла считанные минуты и выдали фирменное вкуснейшее печенье
Ответ DoubleTree By Hilton Zanzibar - Stone Town
Dear Семья, Thank you for taking the time to share your recent experience in DoubleTree by Hilton Zanzibar - Stone Town and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to Zanzibar. All the best regards from the Double Tree Stone Town Team Best regards, Mary Deputy GM
Dear Семья, Thank you for taking the time to share your recent experience in DoubleTree by Hilton Zanzibar - Stone Town and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to Zanzibar. All the best regards from the Double Tree Stone Town Team Best regards, Mary Deputy GM
У жены день рождения было. Отмечали в отеле в ресторане. Могли бы пироженкой какой нибудь угостить.
Ответ DoubleTree By Hilton Zanzibar - Stone Town
Dear Vitaly, First of all, let me thank you for taking the time to express your true concerns and I would like to apologize for the inconvenience this had caused you during your wife special occassion in our hotel. I was sorry to read you did not find the attention to note down your wife birthday and extend a celebration cake. You can be sure that the team members realized this mistake and that they are already working on being more keen to ensure that they deliver good service to our guests. Once again, I apologize for the inconvenience this may have caused you and we are all looking forward to be of service to you during your next zanzibari visit. Best regards, Mary Deputy GM
Dear Vitaly, First of all, let me thank you for taking the time to express your true concerns and I would like to apologize for the inconvenience this had caused you during your wife special occassion in our hotel. I was sorry to read you did not find the attention to note down your wife birthday and extend a celebration cake. You can be sure that the team members realized this mistake and that they are already working on being more keen to ensure that they deliver good service to our guests. Once again, I apologize for the inconvenience this may have caused you and we are all looking forward to be of service to you during your next zanzibari visit. Best regards, Mary Deputy GM
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