Visited Liverpool for our annual Christmas shopping trip and wanted something a bit up market to make it special. Booked this on the back of the name, pictures of the rooms and a price of £300 per night. The location is great, right in the heart of everything but thats where the positives stop. The parking at the location is a nightmare, very tight to navigate and extremely difficult to manoeuvre for longer saloon vehicles. Ghere is no warning of this in advance. It is also quite dingy and regularly has restaurant and hotel staff pushing trolleys through. At £15 per night on top of the room rate, I thought this was excessive. We were in room 15, we noticed straight away that the lounge window was defective and didn’t close fully, this caused a lot of street noise to get in. This was reported but not actioned. As we spent more time there we found more and more defects and noticed just how tired the property is. This includes:- Hole in plaster wall in bedroom Hole behind mirror in bathroom not fully covered. Very damaged bin in en-suite Missing sealant in en-suite Shower door not closing in en-suite Cracked tile in hall Damaged mirror frame in lounge Cobwebs on lounge ceiling Kitchen units damaged and ill fitting Loose tap in kitchen. Tatty window frames throughout property Yellow and black tape on damaged floor in lobby All in all we were disappointed and felt the place was in need of an overhaul, not at all posh and overpriced. Posh pads were contacted for their comments but no reply was received
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