C-Hotels de Rose Palace Florence

I moved to this hotel from Hotel Kraft, which is across the street. It is quite new and very clean. Very good staff. Unlike the Kraft there were no mosquitos. Rooms were clean and well apportioned. They claim they are basic, but thy have everything I needed except A/C and a working hair dryer, but coming from Georgia in the US we need A/C. I did sleep much better than the one across the street.

I am writing this review to report our very unpleasant experience with BB Hotels Smarthotel Derose in Florence. We booked this hotel directly on its website in March 2023 ahead of our trip in Oct 2023. At the end of August 2023, prior to leaving home, we contacted the hotel by email to get a confirmation of our booking. We were told that it would only be one week prior to our stay in Oct 2023 that they would do the pre-authorisation on our credit card and thereafter, provide the confirmation of our booking. Part way through our trip (and therefore away from home and without wifi as we were on a cruise), we managed to get a wifi connection to check our emails. It was only then that we noted that we had received an email from the hotel only 2 days before, saying that they had cancelled our booking because they could not pre-authorise our credit card. Very distraught by the thought of not having a booked accommodation in Florence, we called the hotel by whatsapp and spoke to a lady called Julia. Our conversation with Julia was very difficult and very unpleasant as we felt that the hotel was trying to rip us off. We were told we could get our booking back but only by paying more than the original booking. Our original booking in March 2023 was for EUR 506 and now, they were requesting EUR 849 to book the same room. This meant that the hotel was not full and our room had not been given away. We felt that the hotel was taking advantage of any poor excuse to rip us off by having us pay more for the same room. As we could not make any sense out of this situation, we refused to pay more but promised that we would report this situation for other travellers not to fall in that silly trap. We immediately looked for another accommodation in Florence. And guess what, the same credit card was accepted straightaway. We are avid travellers, having travelled extensively in Europe and in Italy. We have never ever encountered such poor attitude from a hotel in Italy. We were very upset and disappointed. We did not encounter any issues with any of the hotels we had booked as part of this trip. The hotel should realise that when someone is away from home, it is difficult to respond as swiftly as one would if one was at home and that, solving credit card issues away from home can be quite challenging. This is why when we contacted the hotel one month in advance, the needful should have been done to pre-authorise the credit card and provide the confirmation on the spot. To other fellow travellers therefore, please beware...

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Belle surprise pour cet hôtel fraîchement rénové au design épuré . Chambre et literie très confortable. Les boissons offertes dans la chambre et les cafés à proximité de l’hôtel compensent sans souci l’absence de petit-déjeuner sur place. Personnel très à l’écoute et serviable.

Sehr sauber, modern und sehr stylisches Appartement. Es liegt sehr nah an einer Bushaltestelle mit 7 verschiedenen Linien, dadurch kommt man sehr günstig und schnell in die Innenstadt zu allen bekannten Sehenswürdigkeiten, denn mit dem Auto kommt man nicht so weit. Und vom Flughafen kommt man auch direkt hierher.