Hotel Regina

Отлиична закуска и перфектно местоположение за разглеждане на Мадрид.

Ответ Hotel Regina
Dear Milena, Many thanks for your feedback and comments. So pleased that you had an enjoyable stay. The Hotel Regina is a historic building that is located a few minutes from the main museums, monuments or leisure areas, it also has a modern and unique design with spacious and bright rooms to make its guests feel as if they were in their own home. Besides, we really appreciate your kind comment about our breakfast. We will let our breakfast team know, we are pretty sure they will love to hear it. We are sorry that the size of the room may not have been as you expected. We always try to accommodate our guests taking into consideration their special requests. Our hotel has different types of rooms. And we like to offer our clients the possibility of enjoying it. If considering the sizes we also want to offer our Junior Suite room, which is one of the best rooms that we have with a living room and wonderful views of Alcalá Street. Your feedback means a lot to us. We do our utmost best to provide a wonderful a relaxing atmosphere for all our lovely guests. Thank you again and we hope to see you back again for another charming stay with us! Best regards, Guest Experience Manager Hotel Regina.

Завтрак шикарный, мало где такой делают. Номера маленькие , даже улучшенный, матрас не очень удобный (для меня мягковат). Но все остальное на высшем уровне - персонал работают как часы и все говорят на английском отлично (а для Мадрида это очень большая редкость)

Номера маленькие , даже улучшенный, матрас не очень удобный (для меня мягковат). Холодильник мини бара не работал, вообще не охлаждал

Ответ Hotel Regina
Dear Ivan, Thank you for taking the time to write a review. We are thrilled to read that you had an excellent stay and found our qualified team very welcoming. We are happy to hear that you enjoyed our buffet breakfast, which offers a variety of toast, freshly baked pastries, fresh fruit, natural orange juice and a selection of hot and cold plates. Also include our best Nespresso coffee, that provides our guests with a full of positive. The designs of our rooms are modern and innovative without forgetting the small details. We regret that the sizes were not the best, so we would like to tell you that we have exterior rooms more spacious, such as the Junior Suite or Deluxe, overlooking the street that can make your stay a unique experience. We always aim at providing an outstanding service with a personal touch and I am so proud to be a part of this hard working team. Kind Regards, Guest Experience Manager Hotel Regina

всё супер, отель очень миленький в центре (всё популярное в пешей доступности). в номере было достаточно холодно, но кондиционер работал и были дополнительные одеяла. В номере были кофе,чай, гладильная доска!

Ответ Hotel Regina
Dear Guest, Thank you very much for writing such a positive review on Booking. It's great to know you found our stunning hotel with elegant interiors and modern, clean and spacious rooms. We are thrilled to read that you had an excellent stay and enjoyed the real experience on your trip! Once again thank you for the review you have left, we do hope to welcome you soon again! Kind Regards, Guest Experience Manager Hotel Regina

Все было отлично!!! ставлю 10 из 10.

Отличный отель. Останавливались впервые, но вернёмся обязательно. Номер был с выходом на веранду с джакузи. Для двоих идеально, все удобства, чисто, в ванной комнате есть биде, удобный душ, Косметика. Цена- качество супер. Завтраки однообразны, но выбор достаточно большой, можно не повторяться несколько дней. однозначно выше 3 звёзд!!!

Темновато в номере, окна соседнего здания, где работают офисные работник, напрямую смотрят на веранду, в окна номера и ванную комнату.

Ответ Hotel Regina
Dear Anna, What a wonderful review! I am delighted to read that your stay has gone perfectly well and that you have enjoyed our spacious modern rooms, as well as our location and our breakfast. I will share your kind words with our team who will certainly appreciate them. We have taken note of your comments. We sincerely appreciate you sharing your experience with us and this feedback will definitely play a big part in making necessary improvements for the hotel. We look forward to being able to welcome you back for another stay. Best Regards, Guest Experience Manager Hotel Regina

Местоположение, чистота, новизна

Вид из окна

Ответ Hotel Regina
Dear Marina, Thank you for leaving us this lovely review. Your kind words about your stay, standards, and our service have left us all humbled and we would like to personally thank you for your acknowledgement. We will certainly ensure that all the colleagues are thanked for their service behaviour. We are sorry that the view of your room and the restaurant may not have been as you expected. We always try to accommodate our guest taking into consideration their special request. Our hotel has different types of rooms. And we like to offer our clients the possibility of enjoying it. However, we are suggesting you to kindly inform us to be able to solve with theses matter as much as possible. And we would have made your stay more convenient and enjoyable. It is a real pleasure for us to read comments like yours, that we keep working every day to satisfy all the needs of our clients and offer an excellent and unique service. We hope you will consider staying with us again in the future. Kind Regards, Guest Experience Manager Hotel Regina

Престоят ни беше изключително приятен. Хотелът е разположен в идеалния център, но в никакъв случай не е шумен. Храната в есторанта беше вкусна. Персоналът беше отзивчив при всяка наша молба или въпрос. Доволна съм и бих препоръчала хотела на приятели и познати.

Ответ Hotel Regina
Dear Guest, Thank you for taking the time to provide your feedback. We are so glad you had such a great experience at Regina Hotel. Your kind words about your stay, standards, and our service have left us all humbled and we would like to personally thank you for your acknowledgement. We will certainly ensure that all the colleagues are thanked for their service behaviour. Thank you again for taking the time to review your recent stay, and we are sure we will be seeing you very soon. Best regards, Guest Experience Manager Hotel Regina